44 Replies Latest reply on Oct 14, 2017 10:06 AM by xinutel

    Black Screen Error (Win 10 w/ Radeon R9 390)

    woollymammoth

      I started using my Radeon R9 390 GPU about a year ago with no problems. several months ago I updated from Win 7 to Win 10 (64) and there have been no issues.
      Recently (I believe after AMD updates) I started having a black screen error

       

      Problem
      The screen goes black. The monitor is still on. Programs stop working. After waiting a long time, nothing happens and so I am forced to manually shut down and reboot. Each dhut down like this makes Windows very unhappy and it takes a long time to boot back up.

       

      The screen goes black:
      - Frequently happens when moving the mouse after being idle
      - Sometimes when the Radeon Settings load, 5-10 minutes after boot
      - Sometimes during the Windows password screen (once or twice)
      - Other completely random times


      I have not tried to play any PC games during this time.

       

      Failed Solutions
      - Reviewing & changing power save/screen saver Windows settings
      - Checking GPU heat (problem happens as low as 40-50 Celsius)
      - Reverting to last graphics card drivers
      - Reviewing event log. Nothing of note during "black screen" crash
      - Full virus scan
      - Manually updating to the latest AMD drivers
      - changing some Radeon settings

       

      I have tried booting into safe mode to uninstall card, then rebooting. The card updates automatically and the problem is solved temporarily. Some hours later, the problem comes back in full force.


      Working Solution
      I uninstalled and unmounted my Radeon R9 390 GPU and mounted and installed an older GPU. The problem seems to have gone away now.

       

      The Radeon R9 390 is a new expensive GPU and I would rather not have to toss it.
      Please help me to get this GPU functioning properly again.

        • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
          redfury

          INFORMATION REQUIRED WHEN POSTING A QUESTION  Full system info,please.

          1.Delete C:\AMD folder

          2.Uninstall all AMD software and clean your system in safe mode by DDU program  and install 16.11.5

          • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
            woollymammoth

            Thank you redfury, I will try that soon

            Describe your system:

            • AMD Graphics Card
              • R9 390
            • Desktop or Laptop System
              • Desktop
            • Operating System
              • Windows 10 64bit
            • Driver version installed
              • Radeon Software Crimson Edition. Latest edition, (ill have to check when I install again).
            • Display Devices
              • AOC 2436 Monitor. HDMI cable
            • Motherboard
              • MSI 970A-G46 (MS-7693)
            • CPU/APU
              • AMD FX-8150
            • Power Supply Unit  Make, Model & Wattage
              • CoolerMaster SilentPro 850w
            • RAM
              • 8GB Corsair Vengeance
            • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
              atlasminor

              Do you get this crash without installing any VGA drivers, say after you installed windows-10 or / uninstalled the VGA drivers and sit at desktop, and wait to go idle.

               

              Does the problem not happen ? or do you instatly get the black screen again and your thinking its the GPU or the new Crimson drivers.

               

              What i picked up on is you moved from windows-7 to upgrade to windows-10 . Did you buy the mobo for windows10 or was this your exact setup when you were using windows7.

              AMD 970 chipset based        

               

              Problems i see with this your board SLI and Crosfire, something windows-10 has decided not to support fully and Nvidia already pulled te SLI adapters on newer cards.

               

              APS (Active Phase Switching) is win10 still supporting this, and did you find real 1607(win10 drivers for this bard feature ?

               

              OC Genie II – Overclock & Unlock CPU Core in 1 Second ) Di you overclock in windows7 at anytime, and make sure to flush/ reset all features and board back to factory non-OC defaults, have you installed any of the OC features into windows10 , your getting alot o stuff like WattMan , Relive tons of features installing Crimson ...

               

              Are they supported on your board or is that a conflict ?

               

              Just trying to give ideas and help

               

              I have a ton more if interested.

                • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                  woollymammoth

                  No problems in Safe Mode (with either GPU)

                   

                  No problems with older GPU
                  (AMD Radeon 6900 running AMD Caralyst 15.7.1 for Win 10-64)


                  No overclock (that I am aware of)
                  no crossfire (only 1 GPU at a time)

                   

                  With AMD Radeon 390 GPU, I can install hardware, get to password screen, boot in safe mode, uninstall drivers using program, reboot.
                  But after, the drivers are still self-installing (even though Display Driver Uninstaller said it would prevent this!)
                  My resolution changes to 1920x1080 and soon after my screen goes black...

                   

                  The BIOS is up to date according to MSI Live Update. I had updated it since the last Jan 2016 update.
                  When I bought the AMD Radeon 390 GPU, I had to update the BIOS to the latest version for my GPU to work.

                   

                  I updated to windows 10 about 8~ months ago.
                  I installed my AMD Radeon 390 GPU about 10~ months ago.
                  The Black Screen problem started for me 1-2 weeks ago.

                   

                  The only changes to my computer recently are
                  - GPU driver updates (but reverting to last driver does not fix)
                  - Windows Updates

                    • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                      redfury

                      1.Restore your system to restore point (to a date earlier than 07.01.2017)

                      2.Try to boot in low resolution mode and see what will happens

                      3.Reinstall OS(i suggest you win8.1) or perform win10 FULL reset

                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                        atlasminor

                        Just a thought, try changing the Generic Driver named ( PCI Express Root Complex ) into ( PCI Bus ) and allow AMD to install onto the the PCI Bus into the AMD Pci-bus

                         

                        If its reverse , then do the opposite and just try to get the new built for Win10 Pci bus to install over what ever is replacing it.

                         

                        Im not sure which bus win10 installed for your system or how all your hardware picked up when it fresh installs, but if anything , a clean install of the OS with all hardware off would be a good idea, like i said im not how your system would come up with ALL OFF or how it comes up with all features ALL ON,

                         

                        But this is defiantly sounding like Win10 installed a Generic driver somewhere it shouldn't have, because it just didn't know to list it unknown or picked something not-so-close to what it or they really are.

                         

                        I know most people are counting on installing drivers and having them replace other drivers, but with Win10 if something say Inferred device is really something GPU related and it installs ontop of that, you would be looking at hardware that never really got configured correctly or got identified in the system improperly.

                         

                        It is after all a really old board, another Thought  (Non-volatile random-access memory (NVRAM changed with 1607 anniversary edition ) Manufacture came up with what was Win10 Ready for legacy / older system using tests based on public release. im still looking for the official announcement i read, but my bookmarks are a mess, takes a computer to use a computer, someone pass that on to microsoft maybe they will wake up (imho)

                    • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                      imam360

                      Hi, you can't do anything to avoid the black screen errors on the R9 390. I believe it's a driver issue and it won't be fixed ( i lost hope ). The best workaround = Downclock your GPU from 1500mhz to 950mhz, problem solved, no more black screen doing 2d stuff.

                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                        goodplay

                        What error codes/messages show in windows reliability history/monitor(not event viewer).

                        Hw acc. turned off. How many start up/minimized app/programs running.

                        A fresh install of win10 wouldn't hurt, tenforums.com/tutorials/9230-windows-10-iso-download.html

                          • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                            woollymammoth

                            nothing of note usually in reliability history. For example the HDD went to black several times today, but there are no errors in the log. There are several notificaitons because i have been swapping cards and drivers several times a day. Here's on thing of note from 1/20

                            ---
                            Description

                            Faulting Application Path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe

                             

                             

                            Problem signature

                            Problem Event Name: BEX64

                            Application Name: RadeonSettings.exe

                            Application Version: 10.1.1.1666

                            Application Timestamp: 5879075a

                            Fault Module Name: StackHash_ac46

                            Fault Module Version: 0.0.0.0

                            Fault Module Timestamp: 00000000

                            Exception Offset: PCH_1A_FROM_ntdll+0x00000000000A6C24

                            Exception Code: c0000005

                            Exception Data: 0000000000000008

                            OS Version: 10.0.14393.2.0.0.768.101

                            Locale ID: 1033

                            Additional Information 1: ac46

                            Additional Information 2: ac462b2fd07cc853b652b5104a1cf381

                            Additional Information 3: 189e

                            Additional Information 4: 189e0906de0aacba3aece588bfcc9060

                             

                            Extra information about the problem

                            Bucket ID: 66062a413b0a277b3b0d6afe7bb0d54c (116318232397)
                            ---

                             

                            Very minimal programs on startup. Norton, Printer Manager, Audio Manager and the AMD control center.

                             

                            I'll look into that Windows ISO that is good to have, but id prefer not to reinstall windows, and it doesn't seem like it has anything to do with windows anyway. My older GPU works totally fine and this new GPU was working fine for months on Win 10.

                              • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                goodplay

                                amdmatt or @ray_m may have a suggestion for that error.

                                • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                  redfury

                                  Your crash is related to Radeon settings.

                                  1.Disable Radeon settings from auto start(ctrl+shift+escape>auto start tab)

                                  2.Completely uninstall Radeon settings(custom uninstall) or reinstall drivers without Radeon settings(custom install)

                                  3.You need just try this steps.

                                  4.Full model name of your GPU?

                                    • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                      woollymammoth

                                      The black screen seems to happen when Radeon settings load. I was not aware you could disable the settings from loading, I will look into that.

                                       

                                      XFX AMD Radeon R9 390 8GB GDDR5

                                      DD Radeon R9 390 1015MHZ 8GB D5 DP HDMI
                                      Part No R9-390P-F28M

                                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                        woollymammoth

                                        I did a custom install of the latest drivers to not include Radeon Settings. After a few minutes the GPU crashed to black screen anyway.

                                         

                                        I tried MSI Afterburner again. Instead of 950mhz though, I had to change to the lowest setting of 750mhz to prevent all issues.

                                         

                                        Regardless, I can see the Mem Clock jumping constantly from 150mhz to 1500mhz every few seconds, sometimes triggered by moving the mouse or dragging a window, etc. Something is wrong with this GPU and since it's happening to many others in this thread and related, there is clearly some kind of error with this card. Since it is now happening on all drivers it seems to be a universal malfunction that needs to be addressed.

                                         

                                        My old GPU that is working fine with catalyst drivers has 1375mhz clock, so dropping my current one down to 950 or lower means there is no point in keeping this GPU.

                                          • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                            woollymammoth

                                            Nope, even at 750mhz the problem happened again.

                                              • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                goodplay

                                                Wattman does not work with 390 cards (imo, never will) . Ab, ocguru, any oc /optimization app will cause problems (with 12.1/2/17.1 for many(imo).

                                                Delete them all, run card at stock, or go back to 16.11.5..

                                                And Clean Install AMD Graphics Drivers (now need newest ddu for relive), has been mostly successful for faulty installs.

                                                Old cnext probs were mostly related to faulty/corrupt/missing, msvcr dll's(win os ?), yours is ntd.dll(can't offer fix for that one), from the one you supplied (how many others ?)

                                                May be your card is starting to fail, but if you go for RMA, you have to uninstall all unnecessary software(not games) ,to prove it.

                                                I've never used (or needed ab, etc..) to run any of my cards (and I oc them at some point, not before..).

                                                I'm running a z77 board (newer (2016 beta) bios), R9 390G1 with the newer ?(2016) vbios. win10 pro.

                                                Go back to basics for troubleshooting (one 3rd party app could be the bug).

                                                  • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                    woollymammoth

                                                    I've uninstalled my drivers completley several times using those steps. I went deep into windows and made sure nothing is being downloaded automatically. I have downloaded several different drivers in several different ways and the problem always comes back.

                                                     

                                                    What is wattman? I don't use any optimization apps. Only MSI Afterburner, and only as an attempted solution.

                                                     

                                                    Cnext probs seem related to driver but I have installed multiple different drivers so that's not the issue.

                                                     

                                                    Not likely any 3rd party. I haven't added any 3rd party recently and everything was working fine and works fine with other GPU.

                                                     

                                                    You mention vbios as a different thing. Since i had to update my BIOS to get this GPU to work in the first place, the issue seems related to BIOS. How to I check/change/fix vbios? All I know is that I have the most up to date BIOS settings for my motherboard (Jan 2016)

                                                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                        goodplay

                                                        Wattman replaced Overdrive in the newer crimson relive drivers.

                                                        Vbios is for graphics card, contact xfx support (some manufacturers list one in download, others will/may offer one through their tech support).

                                                        With all the stuff you've tried, comes down to OS problem, or card fail. May be RMA the card time.

                                                        Sorry, can't think of anything else.

                                                        1 of 1 people found this helpful
                                          • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                            ajlueke

                                            Hello,

                                             

                                            I does look like others users who have had this error were able to correct it with their RAM settings.  You could try selecting auto for the RAM profile in BIOS and see if that fixes your issue.  If you don't see the black screen, you could then try reverting to an overclocked profile for the RAM if there is one or if you are already in AUTO.

                                             

                                            R9 390 and black screen problems

                                            • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                              master0fblunt

                                              Same problem here also. I created an account here specifically to reply to this topic. I was on the latest WHQL Certified 16x driver, and when I tried to update to the "optional" non WHQL Certified driver version 17, my screen goes black towards the last 15-20% of the update. I tryed updating through the crimson software, and also by direct download from AMD. EVERY TIME I try to update to the optional update it crashes my GFX card output.

                                               

                                               

                                              MSI H81-E33 MoBo

                                               

                                              Intel i7 4790 3.6-4.0 Hyperthreaded Quad

                                               

                                              Windows 10 Pro x64

                                               

                                              16GB Crucial Ballistic Sport (2x8 1600 DDR3)

                                               

                                              Asus Strix 390x Super OC DCU3 Edition (RUNNING @ FACTORY WHEN THIS OCCURED)

                                               

                                              Rosewill RBR 1000W Bronze PSU

                                               

                                              Acer x223w monitor connected in this fashion:

                                               

                                              DVI to HDMI Adapter attached to the DVI port on the 390x.

                                              HDMI Cable to another Adapter on the monitor.

                                              DVI to HDMI adapter plugged into DVI port of monitor.

                                               

                                              (DVI ( HDMI)-----------------(HDMI ) DVI )

                                                • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                  master0fblunt

                                                  UPDATE:

                                                   

                                                  So I usually held down the power button and hard reset the PC once I realize the output signal is never coming back, this time I let the PC run until I was sure the install completed and my hard disks stopped making noise before I hard reset; now I'm stuck at a blue screen with the windows 10 loading dots spinning, and below it says "Just a moment". Well this moment has lasted 20 minutes... Looks like I'll have to wait for the next next official WHQL Certified driver... My AMD Gaming Evolved program refuses to stay running also. After it loads up and I get a chance to open the log in window, it completely crashes. I don't know who to blame, Microshaft or AMD, but the new version 17 driver is causing severe damage to users operating systems, and causing me a lot of wasted time. Let this be a lesson to all of you, make sure you create frequent "restore points" for your system to revert to, if it wasn't for that I'd be seriously surprise fornik8ed in the posterior. And a note to all, I'm a highly experienced user, so don't even bother mentioning ridiculous suggestions like "BIOS updates" and such to me. My system receives over 15 hours of weekly maintenance routinely as I have an obligation as a server. My system was running like an Olympic gold medalist before this latest driver, now it's as spry as Christopher Reeves in his later days...

                                                  • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                    redfury

                                                    1.Update BIOS

                                                    2.Leave only one monitor with native cable connection (no adapters)

                                                    3.Delete C:\AMD folder

                                                    4.Uninstall all AMD software and clean your system in safe mode by DDU program and install 16.11.5 or 17.1.1 driver Windows 10 (64-bit)

                                                    5.Then reboot and plug your remained monitors one by one,checking at each step, that win10 has installed correct driver for each monitor

                                                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                        master0fblunt

                                                        Anything that can be updated,  is updated. I tested the driver in my test-bed which is a fully updated and "VIRGIN" win10 x64, as in not one single program installed or setting changed with the exception of official Microsoft Updates. The virgin gets wiped after every use and is the "control" for all my software troubleshooting. There is an issue with Microshaft or AMD.  I am far from the only person with this exact problem. To anyone reading this topic:

                                                         

                                                        If you have a Radeon 200 or 300 series card,  and Windows 10 Pro 64 bit,  and when you try to update to the latest driver you get a black screen,  it's AMD's fault.  They don't care about you or or your problems,  and they have CONFIRMED that this issue will not be fixed publicly. This is either a BS tactic to back us into a corner and purchase new hardware,  or just a giant **** you to their customers.  Either way,  this 390x will be my last AMD product. Good luck to all and hope you guys find a solution.  My solution was a GTX 1080ti.

                                                        2 of 3 people found this helpful
                                                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                        redfury

                                                        I am only now noticed your terrible monitor connection system

                                                        First of all you must buy a good DVI-DVI dual link cable and connect your monitor without any adapters.

                                                        And tell me, why did you created such monstrosity?

                                                      • Re: Black Screen Error (Win 10 w/ Radeon R9 390)
                                                        xinutel

                                                        This is definitely a huge issue that needs to be addressed still.

                                                         

                                                        Happening to me also as of 8/20/2017.       Can no longer boot windows to native resolution of monitors with AMD drivers.   As soon as we choose above 1280x1024 black screen, monitor is in standby, machine is frozen requiring hard restart.

                                                         

                                                        There are no relevant events posted to eventlogger when this happens.

                                                         

                                                        Systematically eliminated some other causes...

                                                         

                                                        • switched GPU to Radeon HD 4850 (which was working fine in another rig) and problem continued   (eliminating the r9 hardware)
                                                        • replaced motherboard and updated to latest BIOS
                                                        • removed all unnecessary peripherals, hard drives, PCI.    PSU is 750W Corsair.   Power consumption from UPS shows max at 295W
                                                        • updated windows 10 to latest, then to fall creators beta, then fresh installed windows 10  (still happening!?  this is now baffling...  did GPU get fried?)
                                                        • booting to safe mode or removing all AMD drivers with DDU leaving only Windows default driver for video; issue goes away.   tested with 2650x1600  (proved all the hardware is still okay)
                                                        • using DDU to remove as instructed above and adding older 16.11.5 ...  problem returns (something is now buried in Windows causing all drivers to fail, persisting through a Win10 OS refresh and DDU)
                                                        • using MSI afterburner to underclock Core to 950MHz does not work but underclocking Memory to 1200MHz has been stable for a couple days now.

                                                         

                                                        update: tried latest AMD driver v 23.20.780.3  from 2017-10-11 and no change in behavior.

                                                         

                                                        We are stuck underclocking memory to 1200MHz until this issue gets figured out.      Also, should add that multiple monitors still cause the issue regardless of underclocking.

                                                         

                                                        SOMEONE PLEASE FIGURE THIS OUT!!!