Everyone in the industry, whether they used to work at Microsoft or not, almost always includes arrogance among their top reasons for the problems with Update. Having gone forward with a “Microsoft knows best” strategy, the company has used the claim that everyone needs security patches as a shield against criticism of its changes to Windows Update, including its increased use of forced updates. Unfortunately, those updates don’t just fix security issues. They sometimes also change features, delete programs, or render a system unusable. Coupled with a lack of information about what is in updates, that qualifies as arrogance.