I bought an RX 480, on 10th January, that was bundled with a Civilization VI and inputted my code into AMDRewards on the 11th January but have not heard anything back. I opened up a ticket on the 15th January but still have not heard back. In this ticket I provided the invoice of the pruchase along with the CIV VI code as proof of purchase and redemption. I wanted to know if there has been any problem. Is this a widespread problem at the moment?
My ticket I.D: 403869
I have been informed that the redemption center is awaiting a fresh batch of Civ VI keys, which is expected to arrive early next week.
This affects customers submitting requests from Europe.
Thank you for your patience.