2 Replies Latest reply on Jan 17, 2017 8:52 AM by kingfish

    Radeon GPU is not working after update to Win 10

    keisim

      Hi All,

       

      After update to Win 10 64bit I cannot use Radeon HD 6770m graphic card anymore (before I had Win 7 64bit). My coputer is HP Pavilion DV6 6150ew.

      I tried to reinstall drivers of both cards many times and it's not helping. I have the latest one right now. Before install new one, system was clinned with CCliner and Driver Sweeper.

       

      3D Mark inform me:

      "3DMark 11 has found DirectX 11 system files, but your graphics adapter reports that it supports only Direct X 10_1.

      3DMark 11 requires both DirectX 11 system files and DirectX 11 capable hardware to run. If you are certain that you have DirectX 11 hardware present, there may be a problem with your video drivers. See 3DMark 11 FAQ for more information."

       

      So it seems that 3D Mark not even see my AMD card.

       

      The same with other programs:

       

      dxdiag shows only Intel graphic.

       

      In games options (Civilization VI) I can choose only Intel graphic and it's too low.

       

       

      PLEASE HELP, what can I do?