AnsweredAssumed Answered

Stuttering and crashes "Radeon Settings has detected that one or more high-DPI..."

Question asked by icexa on Jan 11, 2017
Latest reply on Jan 13, 2017 by goodplay



OS Version: Microsoft Windows 10 Home, 64 bit

Processor: Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz, Intel64 Family 6 Model 94 Stepping 3

Processor Count: 4

RAM: 16315 Mb

Graphics Card: AMD Radeon (TM) R9 390 Series, -1 Mb

Hard Drives: C: 232 GB (164 GB Free);


Antivirus: Windows Defender, Enabled and Updated


When I first installed my GPU I got a weird message saying:

"Radeon Settings has detected that one or more high-DPI panels are connected to your system. Enabling virtual super resolution will increase your resolution and allow you to customize DPI settings." I have switched in an older, lower resolution monitor and received the same message and performance problems.


My graphics card has never performed well from this point. I get stuttering and pop-in in all games. Sometimes assets don't load until my character is right next to them, whereupon my game will freeze as it loads in. I get a white screen which hangs for 10 seconds in Dark souls 3 after which the game is barely playable. Several times my display has frozen and I had to hard reset. When I did, I got a notification saying:

"Default Radeon Wattman settings have been restored due to an unexpected system error"


I have attached my dxdiag log below, as well as a snapshot of my wattman readings while idle. Notice how the memory usage jumps up and down.


Thank you so much in advance for your help.