AnsweredAssumed Answered

AMD Clean Uninstall Black Screen - Please help

Question asked by skye on Jan 8, 2017

So I've been trying to use ReLive and couldnt find anything about it on my radeon settings. I tried to look for an update and there wasnt one. So I ran the clean uninstall utility in the hopes of completely redownloading the drivers for my gpu. This just gave me a black screen after it had finished, so I just moved my hdmi cable from my graphics card to my motherboard, getting the video from my cpu instead. this solved the problem (but obviously this wasnt a long term solution), and I was told by Clean Uninstall to restart to finish the process. I did this and now my monitor (I use a dell xps 2710 as my monitor) just says no video detected, whether its from my gpu or integrated graphics through the motherboard. Please help me out here someone haha



System information:

  • Graphics card: Sapphire RX 480 4GB, reference cooler
  • Desktop or laptop: Custom built desktop
  • Operating system: Windows 7 64 bit home premium
  • Driver version installed: Used to be Crimson Edition 16.12.1? But I guess that's wiped now?
  • Display: Dell XPS One 2710 in HDMI input mode, 1440p but capped at 1080p due to the limitations of the hdmi input, 60Hz
  • Motherboard: Gigabyte B85-HD3-A
  • CPU/APU: Intel Core i7-4790
  • Power Supply Unit: Corsair CX 450M semi modular psu
  • RAM: 8GB HyperX Fury DDR3