I am not trying to be rude, but, the question is in the title.
User to user, so if it's an issue none of us has seen before, especially with a game nobody plays we can't help them other than the standard troubleshooting steps and tell them to go ask on the Steam or game's forum.
That's understandable....this is one of the reason they post the forum rules and regs...and ask people to read this first
ray_m Jan 29, 2016 1:36 PM
This is a user to user English language only Support Forum. Information or opinions contained in any posts are those solely of the user making the post and are in no way validated by, or the opinions of, AMD, including our moderators. Use of any information on this board is done so AT YOUR OWN RISK and all information is provided "AS IS" and without any warranty, express or implied. While we may at time respond to posts, AMD makes no warranties or claims regarding the validity of any information posted by users on this board.
So if you want to contact AMD you use the :
AMD Issue Reporting Form
My experience has been that if a post gets no response, it's too stupid to answer.
I posted An AMD Rewards question. I had noticed that "ray_m" was helpful in resolving the issue with others who posted. So if he is still around I hope he reads my post entitled AMD Rewards.
Sure, there are hundred of posts that come in every day and I might miss a few. In case you don't get a response, you can just @mention me and I can follow up for you. Anyways, please direct message me the email address you used and the activation code and I will follow up when the office opens tomorrow
Considering the title of the post, maybe post if was user error, site bug, etc.(just to clear the air ?).
The Short answer to this question, The majority of people that ask questions don't give their system specs, nor do they explain the detail of their issue.
If they took your car to the garage, it would be, " my car has trouble starting and going "
Not much to go on but they expect one to know what the answer is.
There are a lot of reasons that many go unanswered, one primary reason is that 90% of the questions that come in daily have already previously been definitely answered by us, but support forum users rarely utilize the search tools they have available to discover the answer. Instead they flood the forums with the same questions hundreds of times monthly. You have to keep in mind that out of the volunteer AMD community support technicians, there are only a few primary's that have the knowledge to answer as well as the willingness to do so.
Out of the volunteers, there's myself, kingfish, black_zion, warpfact0r10, goodplay and very few others who provide actual solutions, which take time and a lot of it. Then there's the AMD employee's, the technical support engineer's ray_m and amdmatt who respond non-stop, not only here, but reply across the web when needed. That's a grand total of 7 individuals with technical backgrounds answering tens of thousands of questions yearly. So, when the same question is asked over and over and the end user can simply utilize the search engine and receive a solution much quicker, there's simply no point in us replying, as it states in bold to search for a corresponding answer to a query prior to opening a thread, but once again, very, very few rarely do.
Then there's the fact that users are urged to read theINFORMATION REQUIRED WHEN POSTING A QUESTION document and theRead This First community guidelines thread, to reduce their wait times, as well as assist those ready to help with the information needed for us to be able to provide proper assistance. Yet, once again, no one does and the cycle continues.
So, although it may appear that there are a lot of questions going unanswered, it's the exact opposite. They've already been answered by each of us dozens of times individually across countless threads. One thing is for certain, threads titled "Seems like a lot of questions with no help at all. What kind of support community is this site?" are near endless, but I guarantee "Thank you for your hard work and dedication to the community" threads are sadly most definitely in short supply, that's for sure.
Although, it may appear that I'm singling you out, I'm not and I hope you understand that, this truly is just the best explanation I can provide. Yet, when we see threads like this being created, I guarantee that it makes every one of the AMD community tech support volunteers and AMD staff engineers realize how little we're appreciated, even though combined we donate thousands of hours yearly to a community that generally speaking, is thankless, because yes, even the employee's donate their expertise on their off days at times.
So, I'll tell you what this kind of community support site this is, one of the most dedicated community support sites found anywhere across the net!
Thanks Ray for helping me resolve the AMD Rewards issue. Matt you inquired as well and I appreciate that. Two super Techs.
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