1 Reply Latest reply on Jan 5, 2017 12:07 PM by kingfish

    AMD Driver not installing

      • AMD Graphics Card: MSI Strix R9 390
      • Desktop System
      • Operating System: Windows 8.1
      • Driver version installed: N/A
      • Display Device: AOC 2879 w/ DisplayPort
      • Motherboard: ASRock Z97 Extreme6
      • CPU: Intel Xeon E3-1245 V3
      • Power Supply Unit: Coolermaster GX750
      • RAM: 16GB


      Issue: When I try to install a new driver it fails to install. I was prompted to update my drivers today, I went through with the installation, but it didn't properly install. I got rid of my old drivers (I uninstalled them then ran the AMD Cleanup Utility) and tried to install the new version which I downloaded directly from the website. This didn't work either and now I have no drivers.


      I got this after I installed them:

      Problem signature:

        Problem Event Name: BEX64

        Application Name: RadeonSettings.exe

        Application Version:

        Application Timestamp: 5844457b

        Fault Module Name: StackHash_c6d7

        Fault Module Version:

        Fault Module Timestamp: 00000000

        Exception Offset: PCH_23_FROM_ntdll+0x0000000000090C6A

        Exception Code: c0000005

        Exception Data: 0000000000000008

        OS Version: 6.3.9600.

        Locale ID: 3081

        Additional Information 1: c6d7

        Additional Information 2: c6d7177f18e00ff82ab902718d1239fd

        Additional Information 3: 88da

        Additional Information 4: 88da9c25979f3a493e333537f340ef2e



      Read our privacy statement online:




      If the online privacy statement is not available, please read our privacy statement offline: