AnsweredAssumed Answered

Can't update Gigabyte HD 7870 driver (Windows 7)

Question asked by vermivermi on Jan 3, 2017
Latest reply on Jan 4, 2017 by kingfish

Hi all,


GPU seems to work fine, I can run almost all games, but some games won't start (Doom, for example). Steam tells me that GPU driver is outdated, but I can't find any update on Gigabyte website and when I try to update driver using AMD website I get error 173 - AMD Installer cannot continue since AMD graphics hardware was not found. Auto detecting tool from AMD tells me the same.


In my device manager (Windows 7) I can see AMD Radeon HD 7800 Series device and it works fine. I have some buggy version of Catalyst installed 2012.0806.1213.19931 and driver 8.982-120727a-145315C-ATI (provider Advanced Micro Devices, Inc.).


Update: I've removed everything using AMD Uninstall tool from safe mode (in normal mode I was getting BSOD during uninstall). After that I have only Standard VGA adapter and I still can't install 16.12.1 or 16.12.2 driver from drivers download page. It gives me the same 173 error saying there is no AMD card.


Info about my system:

  • Gigabyte PCI-Ex Radeon HD7870 2048MB GDDR5 (256bit) (1100/4800) (GV-R787OC-2GD);
  • Desktop;
  • OS: Windows 7 Ultimate SP 1 64 bit, all updates are installed;
  • Driver version: not sure, how to check this since my CCC stopped working at all. From device manager I get: driver date 19.12.2016, driver version 21.19.407.0, driver provider Advanced Micro Devices, Inc.;
  • Monitor: Asus VS229HR 1920x1080 @60Hz;
  • Motherboard: Asus H87-PRO (s1150, Intel H87, PCI-Ex16);
  • Intel Core i5-4670 3.4GHz/5GT/s/6MB (BX80646I54670) s1150;
  • Chieftec CTG-750C;
  • 8 Gb RAM.