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rx 480 - blue screen crashes - help?

Question asked by sillycatnip on Jan 2, 2017

Computer specs below - two PC builds - same problem in each setup



  • Installed a new rx 480 8gb into setup 2 (specs below) and after 5 minutes of gaming (overwatch), screen turns blue and a buzzing (system error speaker) is froze.
  • checked drivers: latest driver 12/04/16 - 21.19.384 - update driver infor from AMD and windows both show driver is up todate
    • installed latest window drivers, swapped out hard drive, reinstalled over watch - same issue.
    • Reset windows, clean install - did not plug in graphics card, using onboard graphics. All updates installed fresh for motherboard (asrock) and windows. As soon as updates were completed installed rx 480 and downloaded drivers.
    • System seemed stable. downloaded overwatch fromn battlenet and in 10 minutes same issue. Blue screen freeze, unable to restart, alt tab, etc. completely froze system. Disabled 480 and switched to onboard GPU - system runs fine minus horrendous FPS. Other games, league of legends, torchlight 2, divinity 2, etc all work fine with onboard GPU but blue screen once rx 480 is activated.


Installed rx480 in setup 1 (specs below) with dual monitor setup instead of single. Download drivers to latest batch and instantly one screen is blank and green while secondary monitor is froze on the blue screen.

System crashes within 5-10 minutes after being powered on without running a game. This system uses an nvidia 1070 for 2 months without issues, zero crashing.


Does anyone have any thoughts on a fix?


Unfortunately, I bought this rx480 for my niece for Christmas from a black Friday sale, so we are past the usual 30-day return period from the merchant. If possible I am hoping for an easy fix to avoid having to try to rma it through AMD. We did not test these parts until after Christmas so we can build her rig together (her 1st build). When working, the graphics were great, but we can't get the systems stable for longer than 5 minutes of game time before we get a blue screen (no error message).


1st setup:

This setup normally a runs an nvidia 1070 without issues. when new AMD rx 480 arrived and had issued in other build, changed to this rig for a new setup and replicated errors


  • OS: Windows 10 (64)
  • CPU: Intel Core i5-6600K 6M Skylake Quad-Core 3.5 GHz LGA 1151
  • GPU: GIGABYTE Radeon RX 480 G1 Gaming 8GB GV-RX480G1GAMING-8GD Video Card
  • Motherboard: asus z170-ar
  • Memory: corsair vengence 16gb 3200
  • PSU: BS Tagan BZ Series BZ700 700W ATX12V / EPS12V SLI Ready CrossFire Ready 80 PLUS Certified
  • Monitor(s): Asus VC279H & DELL S2716DG
  • HDD: Samsung 850 EVO Series 1tb GB SATA III and 1tb seagate hybrid
  • Case: Custom Desk with self-managed cpu liquid cooling and 3x120 mm fans


2nd setup:


  • OS: Windows 10 (64) pro
  • CPU: Intel Core i5‑3570K 3.4 GHz Quad‑Core Processor ‑ 6 MB
  • GPU: GIGABYTE Radeon RX 480 G1 Gaming 8GB GV-RX480G1GAMING-8GD Video Card
  • Motherboard: ASrock extreme 4 x99
  • Memory: G.SKILL Ripjaws X Series 8GB 1600
  • PSU: Thermaltake 650W ATX 12V 2.3 80 PLUS BRONZE Certified Active PFC Power Supply
  • Monitor(s): LG 25UM56-P 25”
  • HDD: OCZ agility 3 and a seagate hybrid 1 tb
  • Case: Antec Nine Hundred