AnsweredAssumed Answered

R9 380 incorrect driver detection

Question asked by surrpriz on Dec 29, 2016
Latest reply on Jan 20, 2017 by redfury
  • AMD Graphics Card
    • AMD R9 380
  • Desktop System
  • Operating System
    • Win7 64 bit
  • Driver version installed
    • 16.12.2
  • Display Devices
    • Dell 22" P2217 (2217-4565)
  • Motherboard
    • MSI 970A-G43
    • AMD FX-Series FX-8350 OEM
  • Power Supply Unit  Make, Model & Wattage
    • 700W Zalman ZM700-LX
  • RAM
    • 8GB

Describe your issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
    • Radeon utilite doesn't detect my GPU properly and installs the wrong driver (for series 200). So in Sims 3 my screen is blinking with some horisontal stripes (not sure how to explain it better) every 3-5 seconds. Though it was fine before, when the GPU was recognized as R9 380.
    • I tried uninstalling it (manually and with Display Driver Uninstaller) and reinstalling through the utilite. Uninstalling and reinstalling through IObit Driver Booster. Uninstalling and reinstalling from CD (didn't work at all, process froze in the middle). Also deleted all AMD-related drivers from DriverStore folder.
  • Details about applications/games affected (including version number)
    • Sims 3
  • Screenshot attached
  • Video attached (sorry for the phone-quality, was unable to capture that in any other way)