3 Replies Latest reply on Dec 27, 2016 10:44 AM by n-zad

    Computer crashes when rx 480 8gb is under stress

    n-zad

      Hello, I recently built a pc with amd rx 480, the 8gb version.

      When I play Overwatch or GTA V (these are the only games I play), after a minute or so my monitor shows a grey screen, my speakers make a screech-like noise, and I have to hard reset the computer.

      This also occurs while running 3dMark Benchmark.

       

      My PC build:

           Gpu: Rx 480 8gb

           Cpu: Intel i5 6600k

           PSU: Sentey 725W XPP PSU Series (Model: XPP725-HS)

           OS: Windows 10 Home

           Monitor: AOC E2752S HE

           Mobo: MSI B150 Gaming M3

           Ram: Crucial DDR4 2133 4gb stick (x2)

           GPU driver: Radeon Crimson ReLive 16.12.2

       

      Notes:

      I tried reinstalling the driver, but the problem persisted. I also tried installing driver version 16.6, 16.7.3, and 16.7.1, but this didn't fix it either.

      I used DDU to uninstall the drivers.

       

      Lowering graphics settings didn't fix the problem, at first it seemed to, but alas, it did not.

        • Re: Computer crashes when rx 480 8gb is under stress
          jsilverstein21

          Was the event marked by an increase in the rpm of the fan, then you crashed. As if the gpu load went up and the fans kicked in and then you crash?  I get red screen in overwatch and blue screen in Titanfall 2. Windows sysop error in world of Warcraft. Just happen in titanfall 2 at 7:00 am Gyazo - ad5ddaa24a043b71fc435e75085c0386.png

           

          CPUID HWMonitor Report
          -------------------------------------------------------------------------

          Binaries
          -------------------------------------------------------------------------

          HWMonitor version 1.3.0.0

          Monitoring
          -------------------------------------------------------------------------

          Mainboard Model  990FXA-UD3 (0x0000027A - 0x12863298)

          LPCIO
          -------------------------------------------------------------------------

          LPCIO Vendor   ITE
          LPCIO Model   IT8728
          LPCIO Vendor ID   0x90
          LPCIO Chip ID   0x8728
          LPCIO Revision ID  0x1
          Config Mode I/O address  0x2E
          Config Mode LDN   0x4
          Config Mode registers
            00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
          00 00 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00
          10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
          20 87 28 01 00 00 80 F3 10 00 00 00 40 80 00 00 00
          30 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
          40 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
          50 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
          60 02 28 02 30 00 00 00 00 00 00 00 00 00 00 00 00
          70 00 02 00 00 04 04 00 00 00 00 00 00 00 00 00 00
          Register space   LPC, base address = 0x0228

          Hardware Monitors
          -------------------------------------------------------------------------

          Hardware monitor  ITE IT8728
          Voltage 0  1.42 Volts [0x76] (CPU VCORE)
          Voltage 1  1.49 Volts [0x7C] (DRAM)
          Voltage 2  5.07 Volts [0xA9] (+5V)
          Voltage 3  12.10 Volts [0xA8] (+12V)
          Voltage 4  2.04 Volts [0xAA] (VIN4)
          Voltage 5  2.23 Volts [0xBA] (VIN5)
          Voltage 6  2.23 Volts [0xBA] (VIN6)
          Voltage 7  1.67 Volts [0x8B] (VIN7)
          Voltage 8  1.67 Volts [0x8B] (VBAT)
          Temperature 0  34 degC (93 degF) [0x22] (System)
          Temperature 1  43 degC (109 degF) [0x2B] (CPU)
          Temperature 2  26 degC (78 degF) [0x1A] (TMPIN2)
          Fan 0   3479 RPM [0xC2] (CPU)
          Fan 1   623 RPM [0x43C] (FANIN1)
          Fan 2   1058 RPM [0x27E] (FANIN2)
          Fan 3   1038 RPM [0x28A] (FANIN3)
          Fan PWM 0  0 pc [0x0] (FANPWM0)
          Fan PWM 1  0 pc [0x0] (FANPWM1)
          Fan PWM 2  0 pc [0x0] (FANPWM2)
          Register space   LPC, base address = 0x0228

            00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F
          00 1B 10 00 00 FF EF 00 00 00 80 48 05 30 C2 40 7F
          10 FF FF FF 76 C7 82 80 82 00 04 02 FF FF FF FF FF
          20 76 7C A9 A8 AA BA BA 8B 8B 22 2B 1A BA 0F 3C 3C
          30 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00 FF 00
          40 7F 7F 7F 7F 7F 7F 5F 40 AD 6A D4 00 FF FF FF FF
          50 FF CA 7F 7F 7F 80 00 00 90 00 3E 12 65 00 00 00
          60 00 00 00 00 00 00 00 FF 00 14 32 46 20 03 00 FF
          70 00 14 41 60 1C 03 00 FF FF FF FF FF FF FF FF FF
          80 8A 02 FF FF FF FF FF FF 00 00 00 00 00 A9 00 03
          90 FF 00 00 00 FF 00 00 00 42 99 00 00 01 2C F2 1A
          A0 58 EF EF EF EF EF EF FF FF FF FF FF FF FF FF FF
          B0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          C0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          D0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          E0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF
          F0 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF

          Hardware monitor  AMD ADL
          Voltage 0  1809211.50 Volts [0x6BD66080] (VIN0)
          Temperature 0  27 degC (80 degF) [0x1B] (TMPIN0)
          Fan 0   2040 RPM [0x7F8] (FANIN0)
          Clock Speed 0  347.48 MHz [0x15B] (Graphics)
          Clock Speed 1  300.00 MHz [0x15B] (Memory)

          Processors
          -------------------------------------------------------------------------

          Number of processors  1
          Number of threads  8

          APICs
          -------------------------------------------------------------------------

          Processor 0
          -- Core 0
            -- Thread 0 0
          -- Core 1
            -- Thread 0 1
          -- Core 2
            -- Thread 0 2
          -- Core 3
            -- Thread 0 3
          -- Core 4
            -- Thread 0 4
          -- Core 5
            -- Thread 0 5
          -- Core 6
            -- Thread 0 6
          -- Core 7
            -- Thread 0 7

          Timers
          -------------------------------------------------------------------------

          Perf timer  14.318 MHz
          Sys timer  1.000 KHz

          Processors Information
          -------------------------------------------------------------------------

          Processor 1   ID = 0
          Number of cores  8 (max 8)
          Number of threads 8 (max 8)
          Name   AMD FX-8350
          Codename  Vishera
          Specification  AMD FX(tm)-8350 Eight-Core Processor          
          Package   Socket AM3+ (942)
          CPUID   F.2.0
          Extended CPUID  15.2
          Core Stepping  OR-C0
          Technology  32 nm
          TDP Limit  125.2 Watts
          Core Speed  4118.8 MHz
          Multiplier x Bus Speed 20.5 x 200.9 MHz
          Rated Bus speed  2611.9 MHz
          Stock frequency  4000 MHz
          Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, XOP, FMA3, FMA4
          L1 Data cache  8 x 16 KBytes, 4-way set associative, 64-byte line size
          L1 Instruction cache 4 x 64 KBytes, 2-way set associative, 64-byte line size
          L2 cache  4 x 2048 KBytes, 16-way set associative, 64-byte line size
          L3 cache  8 MBytes, 64-way set associative, 64-byte line size
          FID/VID Control  yes
          Min FID   7.0x
          # of P-States  7
          P-State   FID 0x1A - VID 0x0A - IDD 13 (21.00x - 1.425 V)
          P-State   FID 0x19 - VID 0x0C - IDD 13 (20.50x - 1.400 V)
          P-State   FID 0x18 - VID 0x12 - IDD 12 (20.00x - 1.325 V)
          P-State   FID 0x12 - VID 0x1A - IDD 10 (17.00x - 1.225 V)
          P-State   FID 0xC - VID 0x22 - IDD 8 (14.00x - 1.125 V)
          P-State   FID 0x5 - VID 0x2C - IDD 5 (10.50x - 1.000 V)
          P-State   FID 0x10C - VID 0x36 - IDD 4 (7.00x - 0.875 V)

          PStateReg  0x80000186-0x0000141A
          PStateReg  0x80000186-0x00001819
          PStateReg  0x80000177-0x00002418
          PStateReg  0x8000015F-0x00003412
          PStateReg  0x8000014B-0x0000440C
          PStateReg  0x80000136-0x00005805
          PStateReg  0x80000124-0x00006C4C
          PStateReg  0x00000000-0x00000000

          Package Type  0x1
          Model   00
          String 1  0x0
          String 2  0x0
          Page   0x0
          Base TDP  6 Watts
          Boosted P-States 2
          Max non-turbo ratio 20.00x
          Max turbo ratio  21.00x
          TSC   4018.0 MHz
          APERF   4219.0 MHz
          MPERF   257592096.0 MHz
          Attached device  PCI device at bus 0, device 24, function 0
             100 00000000 00000000 00000000 00000000
             110 00000000 00000000 00000000 00000000
             120 00000000 00000000 00000000 00000000
             130 000000C1 00000000 00000000 00000000
             140 00000000 00000000 00000000 00000000
             150 00073900 00000000 00000000 00000000
             160 00000000 00000000 00000400 0066E066
             170 00000109 00000000 00000000 00000000
             180 00000000 00000000 00000000 00000000
             190 00000000 00000000 00000000 00000000
             1A0 80000003 00000000 00000000 00000000
             1B0 00000000 00000000 00000000 00000000
             1C0 00000000 00000000 00000000 00000000
             1D0 00000000 00000000 00000000 000000FE
             1E0 00000000 00000000 00000000 00000000
             1F0 00000000 00000000 00000000 00000000
           
          Attached device  PCI device at bus 0, device 24, function 1
             100 00000000 00000000 00000000 00000000
             110 00000000 00000000 00000000 00000000
             120 00000000 00000087 00000000 00000000
             130 00000000 00000000 00000000 00000000
             140 00000000 00000000 00000000 00000000
             150 00000000 00000000 00000000 00000000
             160 00000000 00000000 00000000 00000000
             170 00000000 00000000 00000000 00000000
             180 00000000 00000000 00000000 00000000
             190 00000000 00000000 00000000 00000000
             1A0 00000000 00000000 00000000 00000000
             1B0 00000000 00000000 00000000 00000000
             1C0 00000000 00000000 00000000 00000000
             1D0 00000000 00000000 00000000 00000000
             1E0 00000000 00000000 00000000 00000000
             1F0 00000000 00000000 00000000 00000000
           
          Attached device  PCI device at bus 0, device 24, function 2
             100 00000000 00003448 00000000 00000000
             110 000005C4 00000000 044CA424 0CE00F41
             120 00911A04 00000000 00000000 00000000
             130 772190FA 2C58E08A 46034028 1A081416
             140 00000000 00000000 00000001 00000109
             150 00000000 00000000 00000000 00000000
             160 00000000 01F83EE0 00000000 00000000
             170 00000000 00000000 00020000 18640038
             180 000000A0 00800004 33000000 00020000
             190 0B010000 0F580892 8D0F4007 00000000
             1A0 031D0200 00000000 00000000 00000000
             1B0 0FC39001 480F7D26 00000000 00000000
             1C0 00000000 00000000 00000000 00000000
             1D0 00000000 00000000 00000000 00000000
             1E0 00000000 00000000 00000000 00000000
             1F0 00000000 00000000 00000000 00000000
           
          Attached device  PCI device at bus 0, device 24, function 3
             100 00000000 00000000 00000000 00000000
             110 00000000 00000000 00000000 00000000
             120 00000000 00000000 00000000 00000000
             130 00000000 00000000 00000000 00000000
             140 00A11755 00000055 0000C12A 00000000
             150 00000000 00000000 00000000 00000000
             160 C00A0FFF 00000000 C00A0FFF 00000000
             170 C00A0FFF 00000000 00000000 00000009
             180 017003E3 00000000 08000210 00000008
             190 00000000 00000000 00780400 00000000
             1A0 00034104 00000000 00000000 00000000
             1B0 13AD4120 00000000 00141000 00000000
             1C0 00000000 0003CCCC 00000000 00000100
             1D0 00000000 00000000 002B170F 00000000
             1E0 00000000 80001387 00000000 00000000
             1F0 00080000 00000000 00000000 004C074F
           
          Attached device  PCI device at bus 0, device 24, function 4
             100 00000000 00000321 00000000 00C401EB
             110 000FE001 00000000 0107000B 00000000
             120 00000000 00000000 00000500 00000000
             130 00000000 00000000 00000000 00000000
             140 1059C9AF 000002CB 26AF0CF7 0000081F
             150 00000C6A 00F5D1C4 00000000 00000089
             160 00600F20 00000003 00000000 00000457
             170 00000000 00000000 00000000 00000000
             180 E000530F 00001003 00000000 00000000
             190 00000000 00000000 00000000 00000000
             1A0 0000000F 00000000 00000000 00000000
             1B0 00000000 00000000 001C0207 00000000
             1C0 0000005A 00000110 00003B80 00000090
             1D0 00080000 0000FFFF 00000000 00000000
             1E0 0B0C141A 0B0C1819 0AEE2418 0ABE3412
             1F0 0A96440C 0A6C5805 0A486C4C 00000000
           
          Attached device  PCI device at bus 0, device 24, function 5
             100 00000000 00000000 00000000 00000000
             110 00000000 00000000 00000000 00000000
             120 00001111 80000000 00009136 00000000
             130 00000000 00000000 00000000 00000000
             140 00000000 00000000 00000000 00000000
             150 00000000 00000000 00000000 00000000
             160 00007C0F 00000000 00000000 00000000
             170 00000808 0001F038 00000000 00000000
             180 00000000 00000000 00000000 00000000
             190 2233457A 0000000B 00202020 00000000
             1A0 00000000 00000000 00000000 00000000
             1B0 00000000 00000000 00000000 00000000
             1C0 00000000 00000000 00000000 00000000
             1D0 00000000 00000000 00000000 00000000
             1E0 00000000 00000000 00000000 00000000
             1F0 00000000 00000000 00000000 00000000
           

          Temperature 0  26 degC (79 degF) (Package)
          Power 0   44.30 W (Package)
          Clock Speed 0  4118.76 MHz (Core #0)
          Clock Speed 1  4118.76 MHz (Core #1)
          Clock Speed 2  1406.41 MHz (Core #2)
          Clock Speed 3  1406.41 MHz (Core #3)
          Clock Speed 4  4118.76 MHz (Core #4)
          Clock Speed 5  4118.76 MHz (Core #5)
          Clock Speed 6  1406.41 MHz (Core #6)
          Clock Speed 7  4118.76 MHz (Core #7)

          Thread dumps
          -------------------------------------------------------------------------

          CPU Thread 0
          APIC ID   0
          Topology  Processor ID 0, Core ID 0, Thread ID 0
          Type   02040008h
          Max CPUID level  0000000Dh
          Max CPUID ext. level 8000001Eh
          Cache descriptor Level 1, D, 16 KB, 1 thread(s)
          Cache descriptor Level 1, I, 64 KB, 2 thread(s)
          Cache descriptor Level 2, U, 2 MB, 2 thread(s)
          Cache descriptor Level 3, U, 8 MB, 8 thread(s)

          CPUID  
          0x00000000  0x0000000D 0x68747541 0x444D4163 0x69746E65
          0x00000001  0x00600F20 0x02080800 0x3E98320B 0x178BFBFF
          0x00000002  0x00000000 0x00000000 0x00000000 0x00000000
          0x00000003  0x00000000 0x00000000 0x00000000 0x00000000
          0x00000004  0x00000000 0x00000000 0x00000000 0x00000000
          0x00000005  0x00000040 0x00000040 0x00000003 0x00000000
          0x00000006  0x00000000 0x00000000 0x00000001 0x00000000
          0x00000007  0x00000000 0x00000008 0x00000000 0x00000000
          0x00000008  0x00000000 0x00000000 0x00000000 0x00000000
          0x00000009  0x00000000 0x00000000 0x00000000 0x00000000
          0x0000000A  0x00000000 0x00000000 0x00000000 0x00000000
          0x0000000B  0x00000000 0x00000000 0x00000000 0x00000000
          0x0000000C  0x00000000 0x00000000 0x00000000 0x00000000
          0x0000000D  0x00000007 0x00000340 0x000003C0 0x40000000
          0x80000000  0x8000001E 0x68747541 0x444D4163 0x69746E65
          0x80000001  0x00600F20 0x10000000 0x01EBBFFF 0x2FD3FBFF
          0x80000002  0x20444D41 0x74285846 0x382D296D 0x20303533
          0x80000003  0x68676945 0x6F432D74 0x50206572 0x65636F72
          0x80000004  0x726F7373 0x20202020 0x20202020 0x00202020
          0x80000005  0xFF40FF18 0xFF40FF30 0x10040140 0x40020140
          0x80000006  0x64006400 0x64004200 0x08008140 0x0040C140
          0x80000007  0x00000000 0x00000000 0x00000000 0x000007D9
          0x80000008  0x00003030 0x00000000 0x00004007 0x00000000
          0x80000009  0x00000000 0x00000000 0x00000000 0x00000000
          0x8000000A  0x00000001 0x00010000 0x00000000 0x00001CFF
          0x8000000B  0x00000000 0x00000000 0x00000000 0x00000000
          0x8000000C  0x00000000 0x00000000 0x00000000 0x00000000
          0x8000000D  0x00000000 0x00000000 0x00000000 0x00000000
          0x8000000E  0x00000000 0x00000000 0x00000000 0x00000000
          0x8000000F  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000010  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000011  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000012  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000013  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000014  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000015  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000016  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000017  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000018  0x00000000 0x00000000 0x00000000 0x00000000
          0x80000019  0xF040F018 0x64006400 0x00000000 0x00000000
          0x8000001A  0x00000003 0x00000000 0x00000000 0x00000000
          0x8000001B  0x000000FF 0x00000000 0x00000000 0x00000000
          0x8000001C  0x00000000 0x80032013 0x00010200 0x8000000F
          0x8000001D  0x00000121 0x00C0003F 0x0000003F 0x00000000
          0x8000001D  0x00004122 0x0040003F 0x000001FF 0x00000000
          0x8000001D  0x00004143 0x03C0003F 0x000007FF 0x00000001
          0x8000001D  0x0001C163 0x0FC0003F 0x000007FF 0x00000001
          0x8000001E  0x00000012 0x00000101 0x00000000 0x00000000

          MSR 0x0000001B  0x00000000 0xFEE00900
          MSR 0xC0010114  0x00000000 0x00000008
          MSR 0xC0010061  0x00000000 0x00000040
          MSR 0xC0010062  0x00000000 0x00000000
          MSR 0xC0010063  0x00000000 0x00000000
          MSR 0xC0010064  0x80000186 0x0000141A
          MSR 0xC0010065  0x80000186 0x00001819
          MSR 0xC0010066  0x80000177 0x00002418
          MSR 0xC0010067  0x8000015F 0x00003412
          MSR 0xC0010068  0x8000014B 0x0000440C
          MSR 0xC0010058  0x00000000 0xE0000021
          MSR 0xC0010015  0x00000000 0x09001011
          MSR 0xC001001F  0x00404000 0x00810008
          MSR 0xC0010071  0x01000006 0x3E011819
          MSR 0xC0010070  0x00000000 0x3E011819

          Storage
          -------------------------------------------------------------------------

          Drive 0
          Device Path  \\?\scsi#disk&ven_&prod_st1000dm003-9yn1#4&2acd91f0&0&010000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
          Type   Fixed
          Name   ST1000DM003-9YN162
          Capacity  931.5 GB
          SMART Support  Yes
          Volume   c:\, 930.7 GBytes (46.5 percent available)

          USB Devices
          -------------------------------------------------------------------------

          USB Device   Generic USB Hub, class="0x09", subclass=0x00, vendor=0x2109, product=0x3431
          USB Device   Generic USB Hub, class="0x09", subclass=0x00, vendor=0x046D, product=0xC223
          USB Device   USB Composite Device, class="0x00", subclass=0x00, vendor=0x046D, product=0xC226
          USB Device   Logitech Download Assistant, class="0x00", subclass=0x00, vendor=0x046D, product=0xC227
          USB Device   Logitech Download Assistant, class="0x00", subclass=0x00, vendor=0x046D, product=0xC07D

          Graphic APIs
          -------------------------------------------------------------------------

          API    ATI I/O
          API    ADL SDK

          Display Adapters
          -------------------------------------------------------------------------

          Display adapter 0
          Name   Radeon (TM) RX 480 Graphics
          Board Manufacturer ASUSTeK Computer Inc.
          Codename  Polaris
          Technology  14 nm
          Memory size  8 GB
          Memory type  GDDR5
          PCI device  bus 1 (0x1), device 0 (0x0), function 0 (0x0)
          Vendor ID  0x1002 (0x1043)
          Model ID  0x67DF (0x04FB)
          Performance Level 0
          Performance Level 1

          Monitor 0
          Model   Acer KG240 A ()
          ID   ACR0559
          Serial  
          Manufacturing Date Week 36, Year 2016
          Size   24.0 inches
          Max Resolution  1920 x 1080 @ 60 Hz
          Horizontal Freq. Range 180-180 kHz
          Vertical Freq. Range 48-146 Hz
          Max Pixel Clock  330 MHz
          Gamma Factor  2.2

          • Re: Computer crashes when rx 480 8gb is under stress
            redfury

            It can be a PSU or GPU fault.You need to check your system parameters by HWinfo64>sensors during game(and upload results here).

            Try to find such quality settings, that can allow to you play for 10-15 minutes(to make tests).

            1 of 1 people found this helpful
            • Re: Computer crashes when rx 480 8gb is under stress
              n-zad

              Hey, I found out it was my power supply that was bad.

              I ran my pc on Intel Graphics 530, and it still crashed after almost 2 hours.

              I'll update my status once I get a new power supply.

              1 of 1 people found this helpful