bought new cooler and fitted it . no display signal. removed cooler and apu to find bent and i think broken pins on apu. is there anything i can do? fault on amd cooler caused fan not to spin . brand new retail boxed version. bought from Aria pc uk.
I'm not sure how installing a cooler could break a pin on the APU ?
the only thing i could think is that i tightened the hyper evo 212 cross bracket too much ? although the heatsink was still able to move a little. the apu was working but the stock cooler wasn't properly which i noticed when i tried to play a game and opening cut scene had a frame rate of a few frames every ten seconds.. i removed the cpu and replaced it correctly but the only time i had cause to check the pins was when i had no display signal. i have a feeling i was sold a returned item as the box arrived in a distressed state and the fan doesn't work properly. it's a christmas present which i am now having to replace with another AMD product. buying from a different source this time who offer insurance. gutted and reading reviews of the firm i bought the original apu from i wish i hadn't now been temped by their price which was about £25 cheaper than anywhere else on the market. i would think that if i had caused the problem the pins would be damaged in all different areas not just one corner? ( through incorrect cpu placement?) i mean it only goes in one way . would it be repairable at a cost ? is it proof enough that the fan is intermittent to claim for a replacement on the whole package?
Warranty will depend on the number of broken pins.
Go to www.amd.com/warrranty and submit a warranty request. Mention the number of broken pins and the RMA coordinator will decide if the warranty is available or not.
1.You cannot install CPU with bent pins
2.You can bent or even break CPU pins only during CPU cooler removal(or during incorrect uninstall process of CPU), if you remove CPU cooler with CPU together(if contact was really strong)
3.Therefore you couldn't bent CPU pins during cooler installation
4.Try to align pins by plastic card and needle or by something appropriate for this manipulation.
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