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Screen goes black when running games with R9 270X Crimson ReLive Edition 16.12.1

Question asked by gael_enrico on Dec 21, 2016
Latest reply on Dec 22, 2016 by sameer1999

I don't know what's happening but my computer goes black screen in every games, it happens most of the time after the intro of the games where you can start the playing the game already, it's just happened recently, it never happened before. When it goes black screen there's nothing I could do but to force restart my PC I tried to check the temp of my graphics card using iTurbo app that comes along with the graphics card but it shows 39°C, as far as I know it is a normal temp.


These are the games that I tried:


-Star Wars Battlefront

-Resident Evil 6

-Resident Evil 0

-Dragon Ball Xenoverse 2

-Metal Gear V Phantom Pain

-Batman Arkham Knight


I'm running these games for a very long time with almost max video settings and it works fine before. Can someone give me an advise on what should I do. Please I need help... I don't want my Christmas vacation to go on waste and can't enjoy myself playing my games.


Note: this issue is only happening when running games.


Here's my-

System Information


Time of this report: 12/21/2016, 19:44:14

       Machine name: SKYWALKER1968

   Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160119-0600)

           Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: To be filled by O.E.M.

               BIOS: BIOS Date: 12/29/14 16:07:13 Ver: 04.06.05

          Processor: AMD FX-8320E Eight-Core Processor               (8 CPUs), ~3.2GHz

             Memory: 8192MB RAM

Available OS Memory: 8158MB RAM

          Page File: 2953MB used, 13396MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.03.9600.17415 64bit Unicode


Card name: AMD Radeon R9 200 Series

       Manufacturer: Advanced Micro Devices, Inc.

          Chip type: AMD Radeon Graphics Processor (0x6810)

           DAC type: Internal DAC(400MHz)

        Device Type: Full Device

         Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_201C1787&REV_00

     Display Memory: 5866 MB

   Dedicated Memory: 2026 MB

      Shared Memory: 3840 MB

       Current Mode: 1920 x 1080 (32 bit) (59Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: QJM2400

        Native Mode: 1920 x 1080(p) (60.000Hz)

        Output Type: DVI