1 Reply Latest reply on Dec 22, 2016 9:43 AM by sameer1999

    Screen goes black when running games with R9 270X Crimson ReLive Edition 16.12.1


      I don't know what's happening but my computer goes black screen in every games, it happens most of the time after the intro of the games where you can start the playing the game already, it's just happened recently, it never happened before. When it goes black screen there's nothing I could do but to force restart my PC I tried to check the temp of my graphics card using iTurbo app that comes along with the graphics card but it shows 39°C, as far as I know it is a normal temp.


      These are the games that I tried:


      -Star Wars Battlefront

      -Resident Evil 6

      -Resident Evil 0

      -Dragon Ball Xenoverse 2

      -Metal Gear V Phantom Pain

      -Batman Arkham Knight


      I'm running these games for a very long time with almost max video settings and it works fine before. Can someone give me an advise on what should I do. Please I need help... I don't want my Christmas vacation to go on waste and can't enjoy myself playing my games.


      Note: this issue is only happening when running games.


      Here's my-

      System Information


      Time of this report: 12/21/2016, 19:44:14

             Machine name: SKYWALKER1968

         Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_ltsb.160119-0600)

                 Language: English (Regional Setting: English)

      System Manufacturer: Gigabyte Technology Co., Ltd.

             System Model: To be filled by O.E.M.

                     BIOS: BIOS Date: 12/29/14 16:07:13 Ver: 04.06.05

                Processor: AMD FX-8320E Eight-Core Processor               (8 CPUs), ~3.2GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8158MB RAM

                Page File: 2953MB used, 13396MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.03.9600.17415 64bit Unicode


      Card name: AMD Radeon R9 200 Series

             Manufacturer: Advanced Micro Devices, Inc.

                Chip type: AMD Radeon Graphics Processor (0x6810)

                 DAC type: Internal DAC(400MHz)

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_201C1787&REV_00

           Display Memory: 5866 MB

         Dedicated Memory: 2026 MB

            Shared Memory: 3840 MB

             Current Mode: 1920 x 1080 (32 bit) (59Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: QJM2400

              Native Mode: 1920 x 1080(p) (60.000Hz)

              Output Type: DVI