0 Replies Latest reply on Dec 14, 2016 12:03 PM by palmcity

    AMD Fire Pro W4300 with Skype for Business 2016 does not work with the AMD graphics drivers.

    palmcity

      We have spent 2 weeks on this issue.

       

      Skype for Business 2016 both 32 & 64 bit does not work when running and AMD graphics driver.  If we load the generic driver the program will work.

       

      When on a video call this and using the AMD driver the call will be put on hold and the entire screen will freeze up for a few seconds.

       

      We noticed similar issues using Join.me when doing a screen share. 

      We have downloaded the most current version of the driver dated: 12/4/2016 version: 21.19.384.0

       

      This is a critical application that we need to find a solution for.

      The computer is a work station HP Z440.

       

      We have trouble shot for days with Microsoft and they have determined it is a driver issue and will not assist any further.

       

      We need to find a solution.

      Thank you