AnsweredAssumed Answered

Dell Inspiron shuts down after sleep / hibernate modes

Question asked by fricis on Dec 13, 2016
Latest reply on Dec 14, 2016 by redfury

Hi there,


I am having a laptop, Dell Inspiron 5548, with OS Windows 7 64bit. RAM 8gb, video card -  AMD Radeon R7 M265.

Issue I am facing, is that after putting my computer into sleep or hibernate and trying to wake up - it just freezes with black screen and after few seconds shuts down. When I am disabling video card / driver this problem is gone.

No error codes are found in diagnostics, I have reinstalled driver few times, checked the power options and so, but without any luck.


Has someone faced this issue as well and reached some result?

Thanks a lot already before!