4 Replies Latest reply on Dec 13, 2016 9:52 AM by kingfish

    Can't install Radeon Crimson - R9 380X

    mrlynx1121

      OK, first I would never ask this question but let me tell you a story. I had win 7, nothing worked to install the graphic cards driver of my brand new r9 380x, I read a lot of discussions, downloaded the DDU, used the amd remover itself, installed, restarted, installed, nothing worked, nada. So after 13 HOURS trying EVERTHING that I read or though of, including downloading ALL the older drivers before 15.7 Catalyst, I just installed WIN 10, and I thought my problems were gone. They are not. How come one company be so big and yet has so much problems with a simple freaking driver installation? I can't install the Radeon Crimson, it says that version 16.50.2001 is already installed but I can't use my HDMI port, there is no HDMI in Control Panel/ Sound (kinda obvious since is only a black screen when I try to use my HDMI video port), there is no Radeon Crimson Software anywhere in my computer.

       

      So, WHAT do I do now? Do I have to kill a chicken and use it's blood to make a ritual so this graphic card works? Or cut my writs while calling Satan? Thank you!!

       

      ------------------
      System Information
      ------------------
            Time of this report: 12/13/2016, 09:44:18
                   Machine name: LUIZHENRIQUE-PC
               Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160630-1736)
                       Language: English (Regional Setting: English)
            System Manufacturer: System manufacturer
                   System Model: System Product Name
                           BIOS: BIOS Date: 04/19/13 11:06:23 Ver: 11.01
                      Processor: AMD FX(tm)-4300 Quad-Core Processor             (4 CPUs), ~3.8GHz
                         Memory: 8192MB RAM
            Available OS Memory: 7918MB RAM
                      Page File: 2398MB used, 7439MB available
                    Windows Dir: C:\WINDOWS
                DirectX Version: 10
            DX Setup Parameters: Not found
               User DPI Setting: Using System DPI
             System DPI Setting: 96 DPI (100 percent)
                DWM DPI Scaling: Disabled
                       Miracast: Not Available
      Microsoft Graphics Hybrid: Not Supported
                 DxDiag Version: 10.00.10586.0000 64bit Unicode

      ------------
      DxDiag Notes
      ------------
            Display Tab 1: No problems found.
              Sound Tab 1: No problems found.
                Input Tab: No problems found.

      --------------------
      DirectX Debug Levels
      --------------------
      Direct3D:    0/4 (retail)
      DirectDraw:  0/4 (retail)
      DirectInput: 0/5 (retail)
      DirectMusic: 0/5 (retail)
      DirectPlay:  0/9 (retail)
      DirectSound: 0/5 (retail)
      DirectShow:  0/6 (retail)

      ---------------
      Display Devices
      ---------------
                Card name: ATI Radeon 3000 Graphics
             Manufacturer: Advanced Micro Devices, Inc.
                Chip type: ATI display adapter (0x9616)
                 DAC type: Internal DAC(400MHz)
              Device Type: Full Device
               Device Key: Enum\PCI\VEN_1002&DEV_9616&SUBSYS_83881043&REV_00
           Display Memory: 3063 MB
         Dedicated Memory: 252 MB
            Shared Memory: 2811 MB
             Current Mode: 1360 x 768 (32 bit) (60Hz)
             Monitor Name: Generic PnP Monitor
            Monitor Model: SAMSUNG
               Monitor Id: SAM03D3
              Native Mode: 1360 x 768(p) (60.015Hz)
              Output Type: HD15
              Driver Name: aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
      Driver File Version: 8.17.0010.1129 (English)
           Driver Version: 8.970.100.9001
              DDI Version: 10
           Feature Levels: 10.0,9.3,9.2,9.1
             Driver Model: WDDM 1.1
      Graphics Preemption: DMA
      Compute Preemption: DMA
                 Miracast: Not Supported
      Hybrid Graphics GPU: Not Applicable
           Power P-states: Not Applicable
        Driver Attributes: Final Retail
         Driver Date/Size: 1/13/2015 12:00:00 AM, 1094024 bytes
              WHQL Logo'd: Yes
          WHQL Date Stamp:
        Device Identifier: {D7B71EE2-D556-11CF-9A77-82A3BEC2C535}
                Vendor ID: 0x1002
                Device ID: 0x9616
                SubSys ID: 0x83881043
              Revision ID: 0x0000
      Driver Strong Name: oem6.inf:cb0ae414ef000d8d:ati2mtag_RS780:8.970.100.9001:pci\ven_1002&dev_9616
           Rank Of Driver: 00D72001
              Video Accel: ModeMPEG2_A ModeMPEG2_C
              DXVA2 Modes: DXVA2_ModeMPEG2_IDCT 
         Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                           {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                           {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                           {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
             D3D9 Overlay: Not Supported
                  DXVA-HD: Not Supported
             DDraw Status: Enabled
               D3D Status: Enabled
               AGP Status: Enabled
                 MPO Caps: Not Supported
              MPO Stretch: Not Supported
          MPO Media Hints: Not Supported
              MPO Formats: Not Supported

      -------------
      Sound Devices
      -------------
                  Description: Digital Audio (S/PDIF) (High Definition Audio Device)
      Default Sound Playback: Yes
      Default Voice Playback: Yes
                  Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_10438445&REV_1003
              Manufacturer ID: 1
                   Product ID: 65535
                         Type: WDM
                  Driver Name: HdAudio.sys
               Driver Version: 10.00.10586.0000 (English)
            Driver Attributes: Final Retail
                  WHQL Logo'd: Yes
                Date and Size: 10/29/2015 12:00:00 AM, 404480 bytes
                  Other Files:
              Driver Provider: Microsoft
               HW Accel Level: Basic
                    Cap Flags: 0xF1F
          Min/Max Sample Rate: 100, 200000
      Static/Strm HW Mix Bufs: 1, 0
      Static/Strm HW 3D Bufs: 0, 0
                    HW Memory: 0
             Voice Management: No
      EAX(tm) 2.0 Listen/Src: No, No
         I3DL2(tm) Listen/Src: No, No
      Sensaura(tm) ZoomFX(tm): No