1 Reply Latest reply on Dec 9, 2016 4:42 PM by kingfish

    Read before posting on the forum


      Read This First



      • Use the Search facility before posting your question. In most cases, your question may have been already answered.


      • Posting a question in the appropriate forum usually gets a faster response. For example, post questions about game issues in the Drivers and Software forum.


      • Provide a brief description of your issue in the summary line. Topic titles such as ‘Help Me Very Urgent!’ do not encourage community participation.


      • Always provide a detailed description of your system specification, the application/game and the steps required to reproduce your issue in the body of the post.  This will help the community to clearly understand your issue and offer better solutions. For more information on what you should include in your post look here. ***see below**


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      Providing the information below will get you a faster response from the community.


      Describe your system:

      • AMD Graphics Card
        • Make and model; e.g. AMD R9 290X (not R9 200 series)
      • Desktop or Laptop System
        • Laptops must supply exact model (example: HP ENVY m7-u109dx)
      • Operating System
        • E.g. Windows 10 64bit
      • Driver version installed
        • E.g. Radeon Software Crimson Edition 16.11.5
      • Display Devices
        • Make and model, connection/adapter in use, resolution and refresh rate; e.g. Samsung UE32850R 3840x2160 @60Hz Active DP to HDMI adapter
        • One line for each display device connected
      • Motherboard (if desktop)
        • Make and model; e.g. Asus P8P67 Deluxe
      • CPU/APU
        • Make and model number; e.g. FX 9590 .. A10 w/R7 graphics .. I7-960
      • Power Supply Unit  Make, Model & Wattage (if desktop)
        • E.g. Thermaltake TR2 700W Gold
      • RAM
        • Amount of memory installed; e.g. 16GB

      Describe your issue:

      • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
      • Details about applications/games affected (including version number)
      • Graphical settings used in the application/game (resolution and 3D settings)
      • If possible, include a screenshot or video link of the issue