0 Replies Latest reply on Nov 30, 2016 7:20 AM by red_lord

    Installing new AMD Drivers causes Thread Stuck in Driver crash


      Whenever I install the latest drivers for my AMD Radeon R9 200 Series card, it causes a blue screen of death with 'Thread Stuck in Driver' being the cause. However, no matter what I do, I have install it many ways, deleted the old files, cleared the old windows versions and even have re imaged the computer, nothing has worked. Is this a known issue, or am I the only one? I have sent messages to AMD, however it has been two days since their last and only message.


      System Information


            Time of this report: 11/30/2016, 18:51:45

                   Machine name: DESKTOP-KDN2VVJ

                     Machine Id: {F292CB24-29DF-4190-901E-2DFA2CBF296E}

               Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100)

                       Language: English (Regional Setting: English)

            System Manufacturer: To be filled by O.E.M.

                   System Model: To be filled by O.E.M.

                           BIOS: BIOS Date: 06/26/15 18:42:03 Ver: 04.06.05

                      Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8090MB RAM

                      Page File: 1769MB used, 8239MB available

                    Windows Dir: C:\Windows

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.14393.0000 64bit Unicode




      DxDiag Notes


            Display Tab 1: Your PC is using the Microsoft Basic Display Adapter. For the best experience, get the latest drivers from Windows Update or from your hardware manufacturer's website. For more information search for 'Microsoft Basic Display Adapter'

              Sound Tab 1: No problems found.

              Sound Tab 2: No problems found.

              Sound Tab 3: No problems found.

                Input Tab: No problems found.




      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)




      Display Devices


                Card name: Microsoft Basic Display Adapter

             Manufacturer: (Standard display types)

                Chip type: AMD ATOMBIOS

                 DAC type: (C) 1988-2010, Advanced Micro D

              Device Type: Display-Only Device

               Device Key: Enum\PCI\VEN_1002&DEV_6810&SUBSYS_30301462&REV_00


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 4044 MB

         Dedicated Memory: 0 MB

            Shared Memory: 4044 MB

             Current Mode: 1366 x 768 (32 bit) (64Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: ASUS VH197

               Monitor Id: ACI19EB

              Native Mode: 1366 x 768(p) (59.790Hz)

              Output Type: Other

              Driver Name: Unknown

      Driver File Version: Unknown (Unknown)

           Driver Version: 10.0.14393.0

              DDI Version: 11.2

           Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 21-Jun-06 10:00:00 AM, 0 bytes

              WHQL Logo'd: No

          WHQL Date Stamp: None

        Device Identifier: {D7B71AF4-43CC-11CF-0F62-3918AFC2C735}

                Vendor ID: 0x1414

                Device ID: 0x008C

                SubSys ID: 0x00000000

              Revision ID: 0x0000

      Driver Strong Name: display.inf:10809047d4324726:MSBDA:10.0.14393.0:pci\cc_0300

           Rank Of Driver: 00FB2006

              Video Accel:

              DXVA2 Modes: Unknown