1 Reply Latest reply on Nov 29, 2016 12:37 PM by qwixt

    update is causing my pc to crash!!

    jennai

      i have been having a major issue with the lastest update for the radeon r7 gpu. once the update is installed successfully whenever i us my psx2 emulator in a matter of minutes or sometimes seconds my pc will come up with an error message stating that it needs to restart. upon doing so windows will become stuck at the desktop screen just after loading and will flash the desktop icons non stop and will not go any further! the only way to rectify this issue is to do a system restore from the pc start up screen. then reverting back to the previous installation. im afraid now that any update that becomes available will cause the same issue. i feel like im alone on this one as i cant find anyone that has a similar issue.

       

      any suggestions from the forum would be appreciated!

       

      Machine name: DESKTOP-PE468I9
                 Machine Id: {F341A90B-32BF-41CA-8079-99A2C1AA9220}
           Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100)
                   Language: English (Regional Setting: English)
        System Manufacturer: HP
               System Model: 550-112na
                       BIOS: A0.09
                  Processor: AMD A10-8750 Radeon R7, 12 Compute Cores 4C+8G  (4 CPUs), ~3.6GHz
                     Memory: 8192MB RAM
        Available OS Memory: 7114MB RAM
                  Page File: 3261MB used, 5003MB available
                Windows Dir: C:\WINDOWS
            DirectX Version: DirectX 12
        DX Setup Parameters: Not found
           User DPI Setting: Using System DPI
         System DPI Setting: 96 DPI (100 percent)
            DWM DPI Scaling: Disabled
                   Miracast: Available, with HDCP

      Microsoft Graphics Hybrid: Not Supported

             DxDiag Version: 10.00.14393.0000 64bit Unicode