1 Reply Latest reply on Nov 28, 2016 7:29 AM by redfury

    Autodetect Driver Install won't detect hardware in Safe Mode


      Look, I have had a ton of issue with my computer of late, and the last thing to fix is my AMD drivers. However, I cannot install it when in regular Windows mode, as it causes the crash 'THREAD STUCK IN DEVICE DRIVER'. This error also occurs without attempting to install, thus my need to update the drivers. I am using Windows 10, and can start in Safe Mode with Networking, however it refuses to find the hardware when I attempt to install it during Safe Mode.

      Below is my System Information


            Time of this report: 11/28/2016, 10:38:00

                   Machine name: BOLAND-PC

                     Machine Id: {D15043F7-25BA-4899-A062-28921007DBE4}

               Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.160715-1616)

                       Language: English (Regional Setting: English)

            System Manufacturer: To be filled by O.E.M.

                   System Model: To be filled by O.E.M.

                           BIOS: BIOS Date: 06/26/15 18:42:03 Ver: 04.06.05

                      Processor: AMD FX(tm)-6300 Six-Core Processor              (6 CPUs), ~3.5GHz

                         Memory: 8192MB RAM

            Available OS Memory: 8090MB RAM

                      Page File: 1424MB used, 14856MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: DirectX 12

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.14393.0000 64bit Unicode




      DxDiag Notes


            Display Tab 1: No problems found.

              Sound Tab 1: This computer cannot play audio because the Windows Audio service is not enabled.  Use the Sounds and Devices Properties control panel to enable audio. No sound card was found.  If one is expected, you should install a sound driver provided by the hardware manufacturer.

                Input Tab: No problems found.




      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)




      Display Devices


                Card name: Microsoft Basic Display Driver

             Manufacturer: (Standard display types)

                Chip type: AMD ATOMBIOS

                 DAC type: (C) 1988-2010, Advanced Micro D

              Device Type: Display-Only Device

               Device Key: Enum\ROOT\BASICDISPLAY


      Device Problem Code: No Problem

      Driver Problem Code: Unknown

           Display Memory: 4044 MB

         Dedicated Memory: 0 MB

            Shared Memory: 4044 MB

             Current Mode: 1366 x 768 (32 bit) (64Hz)

              Driver Name: Unknown

      Driver File Version: Unknown (Unknown)

           Driver Version: 10.0.14393.0

              DDI Version: 11.2

           Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Supported

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 21-Jun-06 10:00:00 AM, 0 bytes

              WHQL Logo'd: No

          WHQL Date Stamp: None

        Device Identifier: {D7B71AF4-43CC-11CF-B063-3918AFC2C735}

                Vendor ID: 0x1414

                Device ID: 0x008C

                SubSys ID: 0x00000000

              Revision ID: 0x0000

      Driver Strong Name: basicdisplay.inf:1080904755d1bda1:MSBDD_Fallback:10.0.14393.0:ROOT\BasicDisplay

           Rank Of Driver: 00FB0000

              Video Accel:

              DXVA2 Modes: Unknown