2 Replies Latest reply on Nov 28, 2016 12:04 PM by rayzorjax

New GPU (RX460 4gb) No bootup, no mouse or keyboard power, no display.

rayzorjax Nov 28, 2016 1:07 AM

Hi, I recently purchased a XFX Radeon RX460 4GB, I'm upgrading to it from a Radeon HD7700 series, yet when I install the new gpu, when I power on my pc there is no display, my mouse and keyboard's lights do not come on or anything. It works just fine when I put the 7700 series card back in it.

I'm using an Acer Predator AG3620
(Acer Predator AG3620-UR20P Gaming PC - 3rd generation Intel Core i7-3770 3.40GHz, 12GB DDR3, 2TB HDD, 2GB NVIDIA GeForce… )
^^ Everything there is stock except for the GPU and hard drives, I have windows 7.

It has a 500w power supply, and 12gb of ram.

I've tried getting drivers for the new card even before installing it, I've tried updating the BIOS (Which I did), and I get no luck.
I also find that if I unplug the 6 pin power connector from the card, the keyboard and mouse lights will come on, and I will get the beep that I normally do when I turn on the pc.
When powered, the blue light on the card comes on indicating it has power.

Sorry if this is all over the place, but any help is appreciated.

Re: New GPU (RX460 4gb) No bootup, no mouse or keyboard power, no display.

arcticwind Nov 28, 2016 6:44 AM (in response to rayzorjax)

First off try the new GPU in a different computer to see if it works.
Test your power supply, or try a higher wattage power supply.
Or...
Acer used an OEM motherboard for that model. It may be set to not allow component upgrades that the system can not recognize.
Go into the BIOS to see if you can turn off the secure boot. Then try to install the card. If it does not work you will need to check with Acer to see what cards are approved to use on your motherboard.
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- Re: New GPU (RX460 4gb) No bootup, no mouse or keyboard power, no display.
  
  rayzorjax Nov 28, 2016 12:04 PM (in response to arcticwind)
  
  I tried using a 650w power supply with it, same thing happens. I would test the gpu in another computer but I unfortunately don't have another computer to test it in. I do know that the lastest BIOS update acer released for this motherboard was back in 2012, I have it now, same thing still. I looked in BIOS settings and also found no setting for secure boot.
  Thanks for the reply though.
  
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