AnsweredAssumed Answered

Sapphire R9 380 crashed and disappered

Question asked by gaboros on Nov 26, 2016
Latest reply on Dec 3, 2016 by redfury

Hello!

 

In the middle of August I brought a brand new PC with a Sapphire Radeon R9 380 4GB GDDR5. I don't have any performance or overheating problem with it, nor freezing or artifacting and the card was not overclocked. But today morning my PC suddenly shutdown after 10 minutes of playing and started again after 1-2 seconds. But my monitor didn't get signal from the card. The integrated card is working, and device manager show the R9 as disconnected. Seems like the the card not start at all, not even the fans spin up. Is there a solution for this or the card is faulty and died all of a sudden without any warning after 3 months?

 

My full spec:
HDD: Toshiba 2TB 7200 RPM 64MB
SSD: Kingstone UV400 120 GB
PSU: Kolink KL-600W 80+ Bronz
GPU: Sapphire Radeon R9 380 4GB GDDR5
Motherboard: MSI B150M Night Elf
CPU: Intel Core i5-6500
Memory: Kingston HyperX Fury 8GB 2133MHz DDR4

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