2 Replies Latest reply on Jun 30, 2017 7:52 PM by gc9

    Can't use OpenCL in adobe - Firepro W7100


      For some reason after updating my drivers a few weeks ago I could no longer use the Mercury Playback Engine GPU Acceleration (OpenCL) renderer in Adobe Premiere Pro CC. When I try to playback footage all I see is a dark screen, even tho I can hear the clip's audio.


      premiere cc.png


      If I switch to Software Only it works fine, but I could render and edit 4K video much faster with OpenCL chosen.


      I have the AMD RADEON PRO AND AMD FIREPRO SETTINGS software installed, here's the detailed system information it shows:



      Radeon Pro and AMD FirePro Software Version - 16.2

      Radeon Pro and AMD FirePro Software Edition - 16

      Graphics Chipset - AMD FirePro W7100

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Core Clock - 920 MHz

      Windows Version - Windows 10 (64 bit)

      System Memory - 32 GB

      CPU Type - Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz




      Radeon Pro and AMD FirePro Settings Version - 2016.1004.2047.35575

      Driver Packaging Version - 16.40.2802-161004a-308055C-Retail_End_User

      Provider - Advanced Micro Devices, Inc.

      2D Driver Version -

      Direct3D® Version -

      OpenGL® Version -

      OpenCL™ Version -

      AMD Mantle Version -

      AMD Mantle API Version - 98310

      AMD Audio Driver Version -

      Vulkan™ Driver Version - 1.3.0

      Vulkan™ API Version - 1.0.26




      Graphics Card Manufacturer - Designed and built by AMD

      Graphics Chipset - AMD FirePro W7100

      Device ID - 692B

      Vendor ID - 1002

      SubSystem ID - 030C

      SubSystem Vendor ID - 1002

      Revision ID - 00

      Bus Type - PCI Express 3.0

      Current Bus Settings - PCI Express 3.0 x16

      BIOS Version -

      BIOS Part Number - 113-C7670100-102

      BIOS Date - 2014/10/21 17:54

      Memory Size - 8192 MB

      Memory Type - GDDR5

      Memory Clock - 1250 MHz

      Core Clock - 920 MHz

      Total Memory Bandwidth - 160 GByte/s

      2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


      I have tried uninstalled and installing back all AMD drivers. I have also tried downloading the AMD OpenCL 2.0 drivers and installing them. Nothing has worked. Now i'm stuck with this "workstation" GPU that doesn't do the one thing I need it to do, render.


      Any ideas on how to fix this?


      All help will be greatly appreciated.