AnsweredAssumed Answered

Can't use OpenCL in adobe - Firepro W7100

Question asked by lautaroangelico on Nov 21, 2016
Latest reply on Jun 30, 2017 by gc9

For some reason after updating my drivers a few weeks ago I could no longer use the Mercury Playback Engine GPU Acceleration (OpenCL) renderer in Adobe Premiere Pro CC. When I try to playback footage all I see is a dark screen, even tho I can hear the clip's audio.


premiere cc.png


If I switch to Software Only it works fine, but I could render and edit 4K video much faster with OpenCL chosen.


I have the AMD RADEON PRO AND AMD FIREPRO SETTINGS software installed, here's the detailed system information it shows:



Radeon Pro and AMD FirePro Software Version - 16.2

Radeon Pro and AMD FirePro Software Edition - 16

Graphics Chipset - AMD FirePro W7100

Memory Size - 8192 MB

Memory Type - GDDR5

Core Clock - 920 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 32 GB

CPU Type - Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz




Radeon Pro and AMD FirePro Settings Version - 2016.1004.2047.35575

Driver Packaging Version - 16.40.2802-161004a-308055C-Retail_End_User

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version -

AMD Mantle Version -

AMD Mantle API Version - 98310

AMD Audio Driver Version -

Vulkan™ Driver Version - 1.3.0

Vulkan™ API Version - 1.0.26




Graphics Card Manufacturer - Designed and built by AMD

Graphics Chipset - AMD FirePro W7100

Device ID - 692B

Vendor ID - 1002

SubSystem ID - 030C

SubSystem Vendor ID - 1002

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version -

BIOS Part Number - 113-C7670100-102

BIOS Date - 2014/10/21 17:54

Memory Size - 8192 MB

Memory Type - GDDR5

Memory Clock - 1250 MHz

Core Clock - 920 MHz

Total Memory Bandwidth - 160 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


I have tried uninstalled and installing back all AMD drivers. I have also tried downloading the AMD OpenCL 2.0 drivers and installing them. Nothing has worked. Now i'm stuck with this "workstation" GPU that doesn't do the one thing I need it to do, render.


Any ideas on how to fix this?


All help will be greatly appreciated.