0 Replies Latest reply on Nov 21, 2016 2:36 AM by pfelipe23

    Getting BSOD after installing recent drivers

    pfelipe23

      Hello guys, this problem is annoying me so much.

      Yesterday I spent some hours updating my GPUs' drivers, and after that, I'm experienced some BSODs when startup my laptop or resuming from hibernation. When the startup doesn't crash, it spent more time than usuall (normal startup time is about 10 seconds, now about 1min long).

      How can I solve that?

       

      Thanks in advance!

       

      Useful Info:

      Notebook Info - Dell Inspiron 15R SE 7520:

      • OS: Windows 8.1, 64 bits
      • CPU: Intel Core i7-3632QM 2.2GHz
      • RAM: 8GB DDR3 1600 MHz (2x4GB)
      • Dedicated GPU: AMD Radeon HD 7730M 2GB
      • Onboard GPU: Intel Graphics HD4000
      • HDD: 1TB SATA Seagate (5400 rpm)
      • SSD: mSATA Samsung, 32GB, with Intel Smart Response

       

      Radeon Settings:

      Overview:

      • Radeon Software Version - 16.11.4
      • Radeon Software Edition - Crimson
      • Windows Version - Windows 8.1 (64 bit)
      • System Memory - 8 GB
      • CPU Type - Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz

      Software:

      • Radeon Settings Version - 2016.1115.1552.28539
      • Driver Packaging Version - 16.40.3211-161115a-308831E
      • Provider - Advanced Micro Devices, Inc.
      • 2D Driver Version - 8.1.1.1571
      • Direct3D® Version - 9.14.10.01221
      • OpenGL® Version - 6.14.10.13456
      • OpenCL™ Version - 21.19.164.1
      • AMD Mantle Version - 9.1.10.0163
      • AMD Mantle API Version - 102400
      • AMD Audio Driver Version - Not Available
      • Vulkan™ Driver Version - 1.3.0
      • Vulkan™ API Version - 1.0.26

      Hardware:

      • Graphics Card Manufacturer - Powered by AMD
      • Graphics Chipset - AMD Radeon HD 7700M Series
      • Device ID - 682F
      • Vendor ID - 1002
      • SubSystem ID - 0572
      • SubSystem Vendor ID - 1028
      • Revision ID - 00
      • Bus Type - PCI Express 2.0
      • Current Bus Settings - PCI Express 2.0 x8
      • BIOS Version - 015.017.000.003
      • BIOS Part Number - BR43544.005
      • BIOS Date - 2014/01/08 21:42
      • Memory Size - 2048 MB
      • Memory Type - DDR3
      • Memory Clock - 900 MHz
      • Core Clock - 575 MHz
      • Total Memory Bandwidth - 28 GByte/s
      • 2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000

       

      BSOD Data (via BlueScreenView)

      ==================================================

      Dump File         : 112016-28968-01.dmp

      Crash Time        : 20/11/2016 17:38:58

      Bug Check String  : DRIVER_POWER_STATE_FAILURE

      Bug Check Code    : 0x0000009f

      Parameter 1       : 00000000`00000003

      Parameter 2       : ffffe001`f9aac7b0

      Parameter 3       : fffff802`2a688960

      Parameter 4       : ffffe002`0731d010

      Caused By Driver  : ntoskrnl.exe

      Caused By Address : ntoskrnl.exe+14e3a0

      File Description  :

      Product Name      :

      Company           :

      File Version      :

      Processor         : x64

      Crash Address     : ntoskrnl.exe+14e3a0

      Stack Address 1   :

      Stack Address 2   :

      Stack Address 3   :

      Computer Name     :

      Full Path         : C:\WINDOWS\Minidump\112016-28968-01.dmp

      Processors Count  : 8

      Major Version     : 15

      Minor Version     : 9600

      Dump File Size    : 907.784

      Dump File Time    : 20/11/2016 17:40:22

      ==================================================

      ==================================================

      Dump File         : 111916-20015-01.dmp

      Crash Time        : 19/11/2016 19:22:12

      Bug Check String  : DRIVER_POWER_STATE_FAILURE

      Bug Check Code    : 0x0000009f

      Parameter 1       : 00000000`00000003

      Parameter 2       : ffffe000`19e67060

      Parameter 3       : fffff801`5bc88960

      Parameter 4       : ffffe000`2583dc60

      Caused By Driver  : ntoskrnl.exe

      Caused By Address : ntoskrnl.exe+14e3a0

      File Description  :

      Product Name      :

      Company           :

      File Version      :

      Processor         : x64

      Crash Address     : ntoskrnl.exe+14e3a0

      Stack Address 1   :

      Stack Address 2   :

      Stack Address 3   :

      Computer Name     :

      Full Path         : C:\WINDOWS\Minidump\111916-20015-01.dmp

      Processors Count  : 8

      Major Version     : 15

      Minor Version     : 9600

      Dump File Size    : 904.936

      Dump File Time    : 19/11/2016 19:23:16

      ==================================================