5 Replies Latest reply on Nov 17, 2016 1:06 AM by paulmstorey@gmail.com

    unable to get two monitors going with AMD Radeon HD 6800 series, Windows 10, 64 bit, Help Please

    paulmstorey@gmail.com

      Video Card AMD Radeon HD 6800 series will not drive two monitors with Windows 10, 64 bit

       

      the latest drivers will not install, is there another driver(s)  that are suitable?

       

      thanks

        • Re: unable to get two monitors going with AMD Radeon HD 6800 series, Windows 10, 64 bit, Help Please
          amdmatt

          You'd need to provide more information before we can help.

          INFORMATION REQUIRED WHEN POSTING A QUESTION

           

          If you are having difficulty install the latest compatible driver for your system, Crimson 16.2.1 which is available here, try following the troubleshooting steps listed in the document below.

          Troubleshooting Common AMD Graphics Driver Installation Problems

            • Re: unable to get two monitors going with AMD Radeon HD 6800 series, Windows 10, 64 bit, Help Please
              paulmstorey@gmail.com
              1. here is the addtional info:
              2. Graphics Card part no Asus Radeon EAH6850     AMD Radeon HD 6800 Series, with two DVI and one HDMI outlets
              3. Windows 10 64bit
              4. Driver: Driver provider Advanced Micro Deivices, 2015-11-05, version15.201.1151.1008, attempts to update the driver yields the following: 'windows has determined that the driver software for your device is up to date'
              5. Display devices: 2 identical LG IPS LED monitors, 24MP56, with blue (VGA) and HDMI cable outlets
              6. mother board Asus P8H67-M EVO Rev 3.0
              7. CPU intel core i7 2600K 3.4 GHz
              8. Power supply 600 W
              9. 16 MB DDR3 1333 MHz
              10. Bios was found in two areas (sorry, not sure about this) from system information Bios 2013, from settings display Bios 113-AD03330-102

               

              This PC is not used for gaming, but for photos (veiwing and editing digitial photos, and my kids take a lot of photos with large file sizes)

               

              here is the scoop

               

              unit ran OK on one monitor for a long time, upgrade to Windows 10 was performed 60 days ago +/-, then attempted to hook up two new monitors (as per 4 above). one monitor will run from the graphics cards upper left DVI outlet, via a DVI:VGA adapter and a VGA cable, the second one with the similar adapter and calbe or HDMI. regardless which way the second monitor is hooked up, the following observations have been recorded: During boot up, both monitors display, but as boot completes, only the first monitor (hooked up to the upper left DVI port) displays, the second one has no signal after boot completes.

               

              please let me know if additional info is required

               

              please advise on steps required to utilize the EA6850 to drive the two new monitors.

               

              thanks in advance for your assistance in this regard

               

              Paul

            • Re: unable to get two monitors going with AMD Radeon HD 6800 series, Windows 10, 64 bit, Help Please
              paulmstorey@gmail.com
              1. Graphics Card part no Asus Radeon EAH6850     AMD Radeon HD 6800 Series, with two DVI and one HDMI outlets
              2. Windows 10 64bit
              3. Driver: Driver provider Advanced Micro Deivices, 2015-11-05, version15.201.1151.1008, attempts to update the driver yields the following: 'windows has determined that the driver software for your device is up to date'
              4. Display devices: 2 identical LG IPS LED monitors, 24MP56, with blue (VGA) and HDMI cable outlets
              5. mother board Asus P8H67-M EVO Rev 3.0
              6. CPU intel core i7 2600K 3.4 GHz
              7. Power supply 600 W
              8. 16 MB DDR3 1333 MHz
              9. Bios was found in two areas (sorry, not sure about this) from system information Bios 2013, from settings display Bios 113-AD03330-102

               

              This PC is not used for gaming, but for photos (veiwing and editing digitial photos, and my kids take a lot of photos with large file sizes)

               

              here is the scoop

               

              unit ran OK on one monitor for a long time, upgrade to Windows 10 was performed 60 days ago +/-, then attempted to hook up two new monitors (as per 4 above). one monitor will run from the graphics cards upper left DVI outlet, via a DVI:VGA adapter and a VGA cable, the second one with the similar adapter and calbe or HDMI. regardless which way the second monitor is hooked up, the following observations have been recorded: During boot up, both monitors display, but as boot completes, only the first monitor (hooked up to the upper left DVI port) displays, the second one has no signal after boot completes.

               

              please let me know if additional info is required

               

              please advise on steps required to utilize the EA6850 to drive the two new monitors.

               

              thanks in advance for your assistance in this regard

               

              Paul