AnsweredAssumed Answered

Problem with videocard drivers on Dell Inspiron 5721 Win 10

Question asked by alever on Nov 9, 2016
Latest reply on Nov 9, 2016 by alever

Hello.

I've installed Win 10 on my laptop (Dell Inspiron 5721) and i have a problem with videocard (AMD HD 8730M). Before new Win, i had Win 7 and i had video drivers installed. Now i can't do this. I've downloaded drivers from dell's site (http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-17r-5721/drivers/advanced). I was installing drivers with AC adaptor plugged in. When i'm installing driver from dell site, it freezes on install tab. (I've waited for more than 15 mins). When i try to install from amd website, i choose drivers from AMD Radeon™ R9 M200, R7 M200, R5 M200, HD 8500M - HD 8900M, and HD 7700M - HD 7900M Series for Win 10 it propose me to install only Setup Manager (20 mb) and it was installed successfully. When i had win 7, i have drivers installed and everything was good, now i even can't see AMD 8730M in Device Manager. Also i tried different windows. And on the AMD Community site I can see that it's very popular problem (1. https://community.amd.com/message/2672231 2. https://community.amd.com/message/2664340 3. https://community.amd.com/message/2751149) Can it be fixed?

Thanks.

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