AnsweredAssumed Answered

Video TDR failure - atikmpag.sys problem

Question asked by bslocum on Nov 7, 2016
Latest reply on Nov 11, 2016 by bslocum


I've been fighting a "Video TDR failure atikmpag.sys" problem for about a week, without a solution.  I've had multiple BSOD crashes/restarts, plus many repeating black screens, followed by a series of strange pixelated screens of blue, red, green, etc, sometimes with an auto restart. HWiNFO64 shows temps are  OK at both idle and full bore use.

I've done the following, with no fix yet: Updated to latest Windows 10; uninstalled old AMD driver in safe mode with UDD, then reinstalled supposedly stable 16.10.1 WHQL driver; complete virus scan and MalwareBytes scans; run sfc /scannow (no problems found) and DISM /Online /Cleanup-Image /Restorehealth (no problems found); run chkdsk (no problems); made sure my MBO has latest BIOS. I'm running an i5 4690k (not overclocked), an xfx RX 480 8 GB with default settings, 500 Watt Corsair 80 Plus Bronze psu, and an ASROCK Z97 Anniversery MBO. What else can I do to fix this problem? Thanks.