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pretty much same issue here, has been going on for a month or so for me atleast and just tried again today to see if any different results...
Graphics Card Manufacturer - Powered by AMD
Graphics Chipset - AMD Radeon (TM) R9 380 Series
You're on windows 10, i'm on windows 8 though. Same "Current graphics driver"being 16.7.3
I'm gonna try wiping it all out and starting from scratch. Will let ya know if anything changes..
Ive raised an actual Support Ticket with AMD about this now, as no-one on the forum seems to be able to help, and the mods just locked the last thread about it.
That thread is not locked (was temp.).
But slightly different, go offline to install the driver (and restart offline), see what happens (not saying this will work).
Win10 update failing may be OS (or AV) problem.
Any errors/warnings in windows "reliability history".
What 200 series card ?.
AMD Tech Support have sent me a response to my ticket which is basically just the same advice you just gave: try a "clean install".
The reasoning is that the "previous driver may be corrupt" and "this causes a conflict". Not really sure what that's supposed to mean, as surely if my existing graphics driver was corrupt, I would be getting crashes left, right and centre? And why should that stop the new driver over-writing it? But anyways I will try this tonight.
Well, AMD support came back with this (basically, go fet the unsupported 3rd party freeware "DDU" tool, and use it in Safe Mode to clean out all our crap. ... we don't support this, so if anything goes wrong, you can go fly a kite... loool.... luckily, however, it appears to have worked.
A pity that AMD can't design their own installers to be as effective as "DDU".
This issue could have been caused due to any of the following reasons.
- Driver files Conflict.
- Corrupted driver files.
Performing the clean installation of the latest driver could resolve this issue.
Clean installation is nothing but removing all the leftovers of the previous/existing driver from the system completely. Overwriting on the existing driver causes driver files conflict and could lead to some performance issue.
To perform this, please make use of the DDU tool, a device driver uninstallation utility
I would request you to uninstall the drivers by entering to Safe Mode on your computer. It will help you completely uninstall AMD graphics card drivers and packages from your system, without leaving leftovers behind.
Once the older/existing driver is completely removed, please download and install the latest driver (16.11.2), provided in the below link:
Also, ensure that you have installed all the available critical, recommended and optional updates. Often .Net framework and Visual C are included in the recommended or optional updates. Windows should always be fully up to date before installing our drivers.
If you have antivirus enabled, please disable it and install the driver.
Please perform the above and check the issue status.
Thanks for contacting AMD.