AnsweredAssumed Answered

Blank screen problem on fresh install

Question asked by rjpaiz on Nov 1, 2016
Latest reply on Nov 6, 2016 by rjpaiz

My system had been running stable for about two years on an Nvidia card. I updated to a Sapphire R9 380 card. No other hardware changes. Wiped and reinstalled the system fresh: Win 10 Pro 64-bit x64, all hardware and drivers fully updated and patched. Installed Crimson 16.10.2 from AMD's site. The system works fine as long as I boot and keep working. But... if I leave for an hour or so, then when I come back the screen goes black for 2-5 seconds (it varies), comes back for about a half-second, goes blank again for 2-5 seconds, comes back for a half-second again, and will either keep doing that or then stay blank. The system is responsive: I can type while the screen is blank and see what I typed when it briefly displays again; and blindly entering the keystrokes for a system restart works fine even when the screen is blank and staying that way.


However, obviously I can't work this way! It happens when the system wakes up from sleep, or even if I tell it never to sleep, if I leave it alone for an hour or so it blanks when I come back. A restart fixes the problem temporarily, and as long as I continue a work session without interruption I can work for 3-4 hours after a fresh boot with no complications. But leave, or sleep, and the blanks return.


I've made totally sure that the system is updated and patched. Searching the forum has yielded nothing: lots of people have crashes with a blank screen, but I can't find threads about a blank screen on a responsive system. Thanks in advance for any ideas!! I'll post hardware details below:


Radeon Software Version - 16.10.3

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon (TM) R9 380 Series

Memory Size - 2048 MB

Memory Type - GDDR5

Core Clock - 980 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz


Radeon Settings Version - 2016.1025.1747.30190

Driver Packaging Version - 16.40.2911.1001-161025a-308178E

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version -

AMD Mantle Version -

AMD Mantle API Version - 102400

AMD Audio Driver Version -

Vulkan™ Driver Version - 1.3.0

Vulkan™ API Version - 1.0.26


Graphics Card Manufacturer - Powered by AMD

Graphics Chipset - AMD Radeon (TM) R9 380 Series

Device ID - 6939

Vendor ID - 1002

SubSystem ID - E305

SubSystem Vendor ID - 174B

Revision ID - F1

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 3.0 x16

BIOS Version -

BIOS Part Number - 113-C7660411-O05

BIOS Date - 2015/07/16 02:04

Memory Size - 2048 MB

Memory Type - GDDR5

Memory Clock - 1400 MHz

Core Clock - 980 MHz

Total Memory Bandwidth - 179 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000