AnsweredAssumed Answered

Laptop hp with r5 and r7 second one not working

Question asked by kazper on Oct 29, 2016
Latest reply on Jan 31, 2020 by nethor


i have a hp pavilion laptop with 2 graphic cards and one is not working,ive seen several posts with the same problem, ive look through all of them and also wrote to HP support and they dont seem to know how to fix this,here are the specifications:

-Win 10 64-bit

-AMD A8-7410 APU with AMD Radeon R5 Graphics

-ATI AMD Radeon (TM) R7 M360

-6gb RAM ddr3


The problem is that the r7 doesnt work at all, no matter what i do, it is read by the crimsom driver as linked but has no performance when i open games,here are the steps that i already follow to try to fix this issue:

-Updating-downgrading drivers, most of the old ones dont work and the new ones give me so little options, ive tried the ones from hp too, nothing.

-Looking through BIOS and UEFI to see if i can make it work,nope.

-Setting the battery and switchable graphics to high performance, useless.


   I hope someone can help me his laptop is just a couple of months old,i can provide some screenshots with more specifications if requested

       Thank you.