0 Replies Latest reply on Oct 28, 2016 1:11 AM by longshotphil

    Radeon HD 7670 drivers not working on Windows XP PRO (32bits)

    longshotphil

      Hi,

      First thing first english is not my mother tongue so please be forgiving.

       

      I installed a Radeon HD7670 in my computer last monday (24th october) and since I wasn't able to install the drivers for it.

      Usally this is not a big thing but for some reason this one is a bummer. Despite some research on Internet and even emails

      with an AMD technician I still can't figure this one out.

       

      To start of here are some info took from a fresh DXdiag:

       

      ------------------

      System Information

      ------------------

      Time of this report: 10/27/2016, 17:30:01

             Machine name: VOHL022

         Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_qfe.130704-0421)

                 Language: French (Regional Setting: French)

      System Manufacturer: LENOVO

             System Model: 5474A71

                     BIOS: LENOVO BIOS Rev: 1.0

                Processor: Intel(R) Core(TM) i5 CPU         750  @ 2.67GHz (4 CPUs)

                   Memory: 3006MB RAM

                Page File: 1350MB used, 3542MB available

              Windows Dir: C:\WINDOWS

          DirectX Version: DirectX 9.0c (4.09.0000.0904)

      DX Setup Parameters: Not found

           DxDiag Version: 5.03.2600.5512 32bit Unicode

       

      ------------

      DxDiag Notes

      ------------

        DirectX Files Tab: No problems found.

            Display Tab 1: The system is using the generic video driver.  Please install video driver provided by the hardware manufacturer. Direct3D functionality not available.  You should verify that the driver is a final version from the hardware manufacturer.

              Sound Tab 1: No problems found.

                Music Tab: No problems found.

                Input Tab: No problems found.

              Network Tab: No problems found.

       

      --------------------

      DirectX Debug Levels

      --------------------

      Direct3D:    0/4 (n/a)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (n/a)

      DirectMusic: 0/5 (n/a)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)

       

      ---------------

      Display Devices

      ---------------

              Card name:

           Manufacturer:

              Chip type:

               DAC type:

             Device Key: Enum\

         Display Memory: n/a

           Current Mode: 1280 x 1024 (16 bit) (1Hz)

                Monitor:

        Monitor Max Res:

            Driver Name: vga.dll

         Driver Version: 5.01.2600.0000 (French)

            DDI Version: unknown

      Driver Attributes: Final Retail

      Driver Date/Size: 4/14/2008 08:00:00, 9344 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp: n/a

                    VDD: n/a

               Mini VDD: vga.sys

          Mini VDD Date: 4/14/2008 08:00:00, 20992 bytes

      Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}

              Vendor ID: 0x0000

              Device ID: 0x0000

              SubSys ID: 0x00000000

            Revision ID: 0x0000

            Revision ID: 0x0000

            Video Accel:

      Deinterlace Caps: n/a

               Registry: OK

           DDraw Status: Not Available

             D3D Status: Not Available

             AGP Status: Not Available

      DDraw Test Result: Not run

      D3D7 Test Result: Not run

      D3D8 Test Result: Not run

      D3D9 Test Result: Not run

       

      So as you can see I'm still running Windows XP PRO (32bits) and upgrading is not an option. My screen is plug in the Radeon HD7670 video

      card as I write this message and I triple checked the connection of this one in my computer and there's no extra power supply to be

      connected here.

       

      Now I'll resume the 2 "techniques" that I've tried to fix the problem.

       

      #1- This one was to do as the AMD technician told me. Downlaod the "Catalyst 14.4& Graphics Driver Installer for Windows XP 32-Bit" from

      http://support.amd.com/fr-fr/download/desktop?os=Windows%20XP%20-%20Professional/Home&RenderOnServer=true . Clean uninstall all old

      drivers with DDU (Display Driver Uninstaller) because the “AMD Clean Uninstall” application that the technician suggested wasn't

      compatible with Windows XP 32bits. Then proceed to install with the help of the "How-To Install AMD Catalyst™ Drivers For A Windows®

      Based System" guide from http://support.amd.com/en-us/kb-articles/Pages/catalyst-windows-install.aspx. All things that I had already

      tried on my own minus the clean uninstall with DDU and the step by step guide...All went well till the end of the installation where I

      should of had a prompted message to reboot my computer as in last step (11 th) of the guide. So I manually rebooted my computer and

      realized that my device manager was still showing me that I was using the generic video driver. Note that no message of errors of any

      sort ocurred during or after the installation.

       

      #2- This one was to after step #1 do a clean uninstall (again) and restart the installation process of the "Catalyst 14.4& Graphics Driver

      Installer for Windows XP 32-Bit". But this time after the files were unzip at there default location I aborted the installation process to

      go in my device manager and manually upgrade my driver for the video card by selecting a path to search from the unzipped files. Yes the

      ".inf" files were there and no this didn't work either. I found this technique on Internet forum with someone who seemed to have the same problem but with a

      different video card and newer OS (7).

       

      So it seems that Windows XP PRO (32bits) is somehow a problem in the equation...

       

      Any help would be really appreciated.

       

       

      Thanks