AnsweredAssumed Answered

r9 380 Black Screen

Question asked by penalt on Oct 20, 2016
Latest reply on Dec 9, 2016 by penalt

So, I have a new R9 380 and ever since I got it I've been getting random, 2-3 second long, black screens.  I will get a second of frozen screen, then the blackness, then back to my desktop.  Very, very annoying.
  To date I have attempted the following steps to resolve the issues:


- Ran diagnostics on memory, OS (win10), and graphics card itself, all good.

- Physically uninstalled card and reinstalled to a new slot.

- Uninstalled all drivers, used the driver cleaning tool and did a clean install of the newest available drivers.

- Ran full anti-virus scan, no virii detected.


Also, the issue seems to be combined with the following errors I have found in my Event Log:


The Connected Devices Platform Service service terminated with the following error:

Unspecified error

Service Control Manager, event id 7023




The server {37998346-3765-45B1-8C66-AA88CA6B20B8} did not register with DCOM within the required timeout.

DistributedCOM  event id 10010


Note: This computer is NOT a server and is a home computer.  These errors seem to occur at the times of the black screens.


At this point I am thinking the issue may be with Windows10.  If so, I'm more than willing to step back down to Win8.