3 Replies Latest reply on Oct 11, 2016 11:27 AM by theramblingrep

    black screen when installing drivers on 7850

    lilith

      so I just did a new install of windows 10 x64 pro edition and when I go to install the newest drivers for my MSI 7850 (16.9.2) the screen goes black and stays black forever.

       

      I have to turn off the machine by holding the power button.

       

      I tried installing drivers 16.7.3 but the same thing happens.

       

      I then tried to let windows update download the drivers it wanted for the card on its own and the same thing happens when it tried to install them.

       

      I dont know whats going on,could it be that the card has been damaged or something?

       

      here's my pc

       

      windows 10 x64 pro

      500W PSU

      AMD FX6300

      AMD MSI 7850 1GB

      8GB RAM

      the motherboard is a gigabyte with 970 chipset I think,if it matters,I can find the model

       

      I've had this system for around 3 years and it had no problems

       

      I'm also thinking that the PSU could be going bad as I've had it for like 7-8 years and it's only 500W,it also doesn't have the required connections to power the card so my brother has connected it through other cables on the pc,I think they're called 4pin molex or something...I'm not sure about that but I can ask if it's important.

       

       

      I'D ALSO LIKE TO ADD

       

      that I had downloaded windows 10 anniversary update 3 days before and that the reason I formatted my pc was because when I was playing a game,the screen froze with broken graphics once and I had to push the reset button.

      when it came on,it froze at a black screen right after the motherboard logo but a new reset got me into windows

       

      the following day,the screen would flicker instantly every 2-3 mins with artifacts when playing a game so I decided to restart the pc hoping it would fix it but after that,the pc stayed at the black screen everytime it tried to start.

      it would boot in safe mode and it would say "bootmgr.exe is missing" when starting in normal mode.

      I tried a lot of fixes but nothing seemed to solve it.

       

      I thought maybe the anniversary update messed something up so I decided to format and here we are today

       

      I don't know what to do anymore

      my suspects are either the PSU or the GPU since there are still problems after a new format.

       

      thanks in advance everyone and sorry if I put this in the wrong section,a mod can move this if they think its best.

        • Re: black screen when installing drivers on 7850
          maxhardy

          My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

          started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

          when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

          while installing display driver issue with black screen crash and some time mouse is showing flickering .....

          i try many driver version not able install stuck or freezing..after only way hard shutdown

          then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

          now unable to install any amd display driver for GPU it useless...

          i have no found any solution in forums .

           

           

           

          finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel

           

          a.black screen issue when logon and b.installation black screen

          1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

          it a hardware failure gpu dead.try below step it worked for me.

          1. need "air heat gun" and "heat thermal paste".

          2. disassemble laptop fully.

          3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

          4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

          5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

          6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

          and enjoy

          it working fine for me...

          this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

          it help someone keep try any dead gpu and black screen issue

          • Re: black screen when installing drivers on 7850
            dlxmax

            I had a 7850 at Win 10 x64, and twice I've updated to 16.9.2 and it's resulted in Windows going to a black screen with mouse pointer. And on reboot it comes back with the black screen.

             

            There's a problem with 16.9.2, however 16.7.3 works fine for me, and it's what I've reinstalled both times.

             

            To get back to 16.7.3, I had to boot up with old Nvidia graphics card alongside the HD7850, but with the Nvidia hooked to the monitor. Then I ran DDU to clear out all the bad AMD drivers, rebooted, installed 16.7.3, shutdown, removed the Nvidia card, reconnected to monitor to the 7850, and powered up fine.

             

            It's time for a whole new system, but with AMD's driver problems and full lack of support--I'm going for a new Nvidia card.

              • Re: black screen when installing drivers on 7850
                theramblingrep

                I just want to applaud you for finding a fix the way you did.  I'm on a 6850 and having similar issues but have no way to downgrade to an earlier driver.  Hoping the last couple fixes I try work, otherwise it looks like I'll be forced to upgrade. I've had driver issues on and off since I got this one so I think it's Nvidia next time for me as well.