Do you get a black screen with a cursor once it starts installing the display driver?
No, the driver installed, asked me to restart the computer to complete the installation, and after restart the black screen came back.
you should look to see if your Intel graphics turned on and was made the primary display device
To what end? What would be the workflow to determine if this is the cause?
I looked in device manager, literally for Display Adapters it just lists them. There is not check to state primary or secondary like a plug and play element.
The only thing I can think is to disable the intel drive, restart and see if the card still runs it. Might actually determine if the base card is running of if its just getting a feed from the motherboard. I'll reply back with my results.
Just did a backup on all my files. Did a clean install. Installed all windows updates then installed latest driver.
Black Screen. Something is wrong with the card, I can't say I am surprised as its 4 years old. I'll close this out, hopefully someone can use this to help aid in their troubleshooting if this happens again.
Simply put, unless its a new card going into an older system and you still have old software running, its safe to reinstall everything. If you have a card that just doesn't work, then it just doesn't work.
My laptop intel i5 not switchable + amd radeon hd 7650m 2GB GPU i update Crimson then issue
started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10
when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.
while installing display driver issue with black screen crash and some time mouse is showing flickering .....
i try many driver version not able install stuck or freezing..after only way hard shutdown
then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.
now unable to install any amd display driver for GPU it useless...
i have no found any solution in forums .
finally i find the fix for my laptop Amd HD 7650M 2GB + i5 intel
a.black screen issue when logon and b.installation black screen
1st try with hdmi / vga connected second monitor then try to install or try to turn on laptop still issue persists
it a hardware failure gpu dead.try below step it worked for me.
1. need "air heat gun" and "heat thermal paste".
2. disassemble laptop fully.
3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD Gpu in laptop.
4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.
5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop
6. turn on install any catalyst driver .i have install 15.11 catalyst (don't install crimson driver it burn your GPU)
it working fine for me...
this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.
it help someone keep try any dead gpu and black screen issue