AnsweredAssumed Answered

Unable to install GPU drivers on fresh Windows 8.1 install

Question asked by styx9 on Sep 22, 2016
Latest reply on Sep 23, 2016 by kingfish

Hello, I recently bought a new SSD Drive for my OS and installed Windows 8.1.


The first thing I did was download all of the drivers from my motherboard site and installed them.


I've then attempted many times to install the drivers for my video card using the Radeon Crimson installers, and AMD's auto detect utility. The Auto-detect utility seems to recognize that I'm using a "Radeon HD 7xxx Series PCIe" card, which is good, but every time I try and install the Display Drivers it ends up failing.


Another big issue here is that the video card doesn't appear under my device manager.

The only 'Display Adapter' that shows up is "Microsoft Basic Display Adapter" and there are no unknown devices.


Things I've tried:

- Using DDU

- Reinstalling Chipset Drivers

- Reinstalling Windows (again)

- Re-seating the card

- Using another PCIe Port

- Plugging in my old HDD to see if it's still works there (it does)


Relevant Specs:

Motherboard: Gigabyte 990FXA-UD3

Video Card: Sapphire HD 7870

OS: Windows 8.1 64-bit


Please help me get my PC running again!




The AMD install log shows no errors at the bottom, just this:

Packages for install

AMD Display Driver

Final Status: Fail

Version of Item: 16.300.2311.0000

Size: 90 Mbytes


Hardware information


Name AMD Radeon Graphics

Manufacturer Advanced Micro Devices, Inc.

Device ID 0x6818

Vendor ID 0x1002

Class Code 0x030000

Revision ID 0x00

Subsystem ID 0xe217

Subsystem vendor ID 0x174b