3 Replies Latest reply on Sep 23, 2016 3:01 PM by kingfish

    Unable to install GPU drivers on fresh Windows 8.1 install

    styx9

      Hello, I recently bought a new SSD Drive for my OS and installed Windows 8.1.

       

      The first thing I did was download all of the drivers from my motherboard site and installed them.

       

      I've then attempted many times to install the drivers for my video card using the Radeon Crimson installers, and AMD's auto detect utility. The Auto-detect utility seems to recognize that I'm using a "Radeon HD 7xxx Series PCIe" card, which is good, but every time I try and install the Display Drivers it ends up failing.

       

      Another big issue here is that the video card doesn't appear under my device manager.

      The only 'Display Adapter' that shows up is "Microsoft Basic Display Adapter" and there are no unknown devices.

       

      Things I've tried:

      - Using DDU

      - Reinstalling Chipset Drivers

      - Reinstalling Windows (again)

      - Re-seating the card

      - Using another PCIe Port

      - Plugging in my old HDD to see if it's still works there (it does)

       

      Relevant Specs:

      Motherboard: Gigabyte 990FXA-UD3

      Video Card: Sapphire HD 7870

      OS: Windows 8.1 64-bit

       

      Please help me get my PC running again!

       

       

       

      The AMD install log shows no errors at the bottom, just this:

      Packages for install

      AMD Display Driver

      Final Status: Fail

      Version of Item: 16.300.2311.0000

      Size: 90 Mbytes

      ---

      Hardware information

       

      Name AMD Radeon Graphics

      Manufacturer Advanced Micro Devices, Inc.

      Device ID 0x6818

      Vendor ID 0x1002

      Class Code 0x030000

      Revision ID 0x00

      Subsystem ID 0xe217

      Subsystem vendor ID 0x174b