AnsweredAssumed Answered

directx function dx11 renderer error

Question asked by reoddi on Sep 22, 2016
Latest reply on Sep 28, 2016 by reoddi

So this has been an ongoing battle with my video card since the installation of the crimson pack. At first it was something simple. Every time the pack updated it would reset my target fan temp on my video card to 95 degrees Celsius. Fortunately my computer was smarter than the software and would shut it down once it hit 90. (still not fixed BTW but I now know I have to update that EVERY TIME) Once I determined the overheat issue I manually set it to 70 and no issues other than the fact I still have to manually go back in every update and set it back to 70. Was able to play every game I have, hours on end, no issues. Recently I started getting an extremely odd situation of a frozen screen that would instantly force a computer restart after a 5 second delay. Game would be playing, freeze, then with video still frozen on screen I would hear the fan turn off on my video card and the system would reset. Followed a multitude of forums and tried the suggestion of turning "wait for vertical refresh to on"    Now instead of restarting my computer, it gives me the error "directx function dx11 renderer::trymap failed.  Video card has been physically removed from the system or a driver upgrade for the video card has occurred.   Driver:15.8 (16.40.2011-160907a-306790C).


So far I have clean installed the drivers (about 8 times). updated windows, single toggled every damn setting with no avail. I do not overclock and have tried running it at under maximum settings with no resolution. The fact it was working so well and now this is extremely aggravating. I have rolled back the drivers to prior versions and it still had the same issue. HELP!!!!


Graphics Card Manufacturer - Built by AMD

Graphics Chipset - AMD Radeon R9 200 Series

Device ID - 67B1

Vendor ID - 1002

SubSystem ID - 0B00

SubSystem Vendor ID - 1002

Revision ID - 00

Bus Type - PCI Express 3.0

Current Bus Settings - PCI Express 2.0 x16

BIOS Version -

BIOS Part Number - 113-C6711101-100

BIOS Date - 2013/11/21 18:37

Memory Size - 4096 MB

Memory Type - GDDR5

Memory Clock - 1250 MHz

Core Clock - 947 MHz

Total Memory Bandwidth - 320 GByte/s

2D Driver File Path - /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/Class/{4d36e968-e325-11ce-bfc1-08002be10318}/0000


Radeon Settings Version - 2016.0907.1109.18253

Driver Packaging Version - 16.40.2011-160907a-306790C

Provider - Advanced Micro Devices, Inc.

2D Driver Version -

Direct3D® Version -

OpenGL® Version -

OpenCL™ Version -

AMD Mantle Version -

AMD Mantle API Version - 98310

AMD Audio Driver Version -

Vulkan™ Driver Version - 1.3.0

Vulkan™ API Version - 1.0.21


Radeon Software Version - 16.9.1

Radeon Software Edition - Crimson

Graphics Chipset - AMD Radeon R9 200 Series

Memory Size - 4096 MB

Memory Type - GDDR5

Core Clock - 947 MHz

Windows Version - Windows 10 (64 bit)

System Memory - 16 GB

CPU Type - AMD A10-5800K APU with Radeon(tm) HD Graphics