AnsweredAssumed Answered

144hz causes black screens then resets monitor to 60hz

Question asked by cen19 on Sep 17, 2016
Latest reply on Sep 18, 2016 by catchabreak

Describe your system:

  • AMD Graphics Card
    • AMD RX 480 8GB (XFX)
  • Desktop
  • Operating System
    • Windows 10 64bit
  • Driver version installed
    • Radeon Software Crimson Edition 16.9.1
  • Display Devices
    • Asus MG279Q / DisplayPort (both the recommended Accell cable and included cable cause the issue) / 1440p @ 144hz
  • Motherboard
    • Asus Z170M-Plus
  • CPU/APU
    • Intel i7 6700k
  • Power Supply Unit  Make, Model & Wattage
    • Antec Edge 650w
  • RAM
    • 16gb

Describe your issue:

  • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
    • Issue has only happened during gaming/stress tests. The screen turns black with the occasional sound stutter, when/if it returns, the screen remains at 1440p but changes to 60hz. At 60hz, the black screen error seems to go away.
  • Details about applications/games affected.
    • Furmark: Doing the 1440p stress, screen flicks for a second at a time until it stays black and returns to 60hz. Tests never show black screen at this refresh rate. If I stop the test and turn the monitor off and then on again, screen goes back to 144hz.
      • will occasionally AMD notification error of: the system has detected a link failure and cannot set the requested resolution and refresh rate on your displayport display.
    • Counter-strike:Global offensive (running at 1680x1050 resolution scaled full panel).
      • Scenario 1: screen turns black for about 1 second then returns- stays at 144hz.
      • Scenario 2: screen turns black and sound stutter/loop begins. I remedied this a few times by turning the monitor off/on.
      • Scenario 3: screen turns black and comes back at 60hz.
      • Scenario 4: screen turns black and stays black, when I alt-tab, sound stutter and screen flicker begins.
    • GTA5 (1440p)
      • Game will not change to 144hz in fullscreen. When I attempt to change the settings, the game will become windowed mode. Will do fullscreen at 60hz.

 

Things I have tried is changing the pci-e cable, clean installs, and a new DP cable in all the different gfx dp ports.

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