2 Replies Latest reply on Sep 18, 2016 3:23 PM by catchabreak

    144hz causes black screens then resets monitor to 60hz

    cen19

      Describe your system:

      • AMD Graphics Card
        • AMD RX 480 8GB (XFX)
      • Desktop
      • Operating System
        • Windows 10 64bit
      • Driver version installed
        • Radeon Software Crimson Edition 16.9.1
      • Display Devices
        • Asus MG279Q / DisplayPort (both the recommended Accell cable and included cable cause the issue) / 1440p @ 144hz
      • Motherboard
        • Asus Z170M-Plus
      • CPU/APU
        • Intel i7 6700k
      • Power Supply Unit  Make, Model & Wattage
        • Antec Edge 650w
      • RAM
        • 16gb

      Describe your issue:

      • Provide a detailed description of the issue you are experiencing and the steps required to reproduce the issue.
        • Issue has only happened during gaming/stress tests. The screen turns black with the occasional sound stutter, when/if it returns, the screen remains at 1440p but changes to 60hz. At 60hz, the black screen error seems to go away.
      • Details about applications/games affected.
        • Furmark: Doing the 1440p stress, screen flicks for a second at a time until it stays black and returns to 60hz. Tests never show black screen at this refresh rate. If I stop the test and turn the monitor off and then on again, screen goes back to 144hz.
          • will occasionally AMD notification error of: the system has detected a link failure and cannot set the requested resolution and refresh rate on your displayport display.
        • Counter-strike:Global offensive (running at 1680x1050 resolution scaled full panel).
          • Scenario 1: screen turns black for about 1 second then returns- stays at 144hz.
          • Scenario 2: screen turns black and sound stutter/loop begins. I remedied this a few times by turning the monitor off/on.
          • Scenario 3: screen turns black and comes back at 60hz.
          • Scenario 4: screen turns black and stays black, when I alt-tab, sound stutter and screen flicker begins.
        • GTA5 (1440p)
          • Game will not change to 144hz in fullscreen. When I attempt to change the settings, the game will become windowed mode. Will do fullscreen at 60hz.

       

      Things I have tried is changing the pci-e cable, clean installs, and a new DP cable in all the different gfx dp ports.