AnsweredAssumed Answered

Frequent random reboots when display driver is enabled

Question asked by kurupted on Sep 16, 2016
Latest reply on Jan 3, 2017 by boobtube

rBought a new computer from CyberPower with a Radeon RX 480. Used the computer for a few days without problems, then realized I hadn't installed graphics drivers yet (none came pre-installed). After downloading and installing them, my computer began randomly rebooting all the time. First I noticed it was when my computer would go to sleep, when I would wake it up it would have rebooted at some point. After disabling Sleep, and researching like crazy, thinking it might be my PSU, it only got worse. It would reboot, and then sometimes even reboot again before I could even log back into Windows.

 

Pretty sure it's the driver at this point. I can't find any pattern to it though -- I installed a couple of gpu testing apps (Furmark and Unigine) and they wouldn't initiate a crash. It would be just random while I'm looking through files in Explorer, or doing nothing. After disabling the driver, it still happened a couple of times, but then I used Display Driver Uninstaller and it seems to be ok now (crossing my fingers). But I'd really like to make sure of my gpu obviously. Any suggestions?

 

I never see any error message, nor a BSD, even after turning off the Windows option to not just reboot upon failure. I have various errors in my Reliability Monitor:

 

 

Description

A problem with your hardware caused Windows to stop working correctly.

 

Problem signature

Problem Event Name: LiveKernelEvent

Code: 141

Parameter 1: ffff800f882dd010

Parameter 2: fffff809fd6fed70

Parameter 3: 0

Parameter 4: 4

OS version: 10_0_14393

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.14393.2.0.0.256.4

Locale ID: 1033

 

Lots and lots of these, all code 141

 

 

Problem signature

Problem Event Name: BlueScreen

Code: 116

Parameter 1: ffffa18b6f4414a0

Parameter 2: fffff807d8aced70

Parameter 3: 0

Parameter 4: d

OS version: 10_0_14393

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.14393.2.0.0.256.4

Locale ID: 1033

 

One of these for each shutdown

 

 

The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffff800f8fa454a0, 0xfffff809fd6fed70, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 6f1f3ecb-1fe6-49c2-a2ba-abbc1ce08dd0.

 

One of these for each shutdown

 

Capture.PNG

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