13 Replies Latest reply on Sep 14, 2016 4:03 PM by boomie

    Installing AMD drivers on new 480 causes black screen

    boomie

      Attempting to upgrade from Sapphire 7850.

       

      Problem: when I install any AMD driver display turns off with "no signal". Reboot turns off display after circling dots.

       

      Selecting Microsoft Basic Display Adapter works well.

      Tried OS reset, CMOS reset, installing via catalyst installer or manually selecting driver.

      In safe mode's device manager display driver is correctly detected as 480, but my display has warning sign on it. Installing display driver of my particular model doesn't help. See attached snip

       

      I tested the card on my friend's Intel system and it works well there, burning through Furmark without issues.

       

      Please advise.

       

      AMD Graphics Card: SAPPHIRE NITRO+ Radeon™ RX 480 4G OC

      Desktop

      Windows 10 Pro @Anniversary update

      Driver versions: 16.7.2, 16.7.3, 16.9.1

      Display: NEC P221W-BK 1680x1050@60hz via DVI cable to DVI OR DVI to HDMI adapter to HDMI

      Mobo: GIGABYTE GA-970A-D3 (rev. 1.4), latest BIOS

      Power supply: brand new Zalman EBT 650W [ZM650-EBT] + old Thermaltake ToughPower XT 775W

      RAM: 4x4GB DDR3-1600