1 Reply Latest reply on Oct 6, 2016 2:23 PM by maxhardy

    [Radeon R9 380] GPU failures resulting in black screen requiring hard resets.


      I am having problems with my computer randomly going black screen. Sometimes it comes back up just fine and videos in chrome need to restart, but other times it stays black and i have to hard restart my PC. I just built this PC in March and im freaking out about this. It wasn't a problem until about a month ago or so.  I tried rolling back the driver but noticed no change so i reverted back to current one.


      OS: Windows 10
      CPU: Intel i5-4460

      Motherboard: MSI H81M-P33

      Monitor: Acer G226HQL


      Graphics card: AMD Radeon R9 380 Series
      Driver version: 16.300.2311.0
      Driver date: 7/18/16


      Could anyone offer assistance I dredd the idea of this being permanent because my computer does not function for longer than 10-15 mins before blacking out and i put all of my savings into this computer.

        • Re: [Radeon R9 380] GPU failures resulting in black screen requiring hard resets.

          My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

          started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

          when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

          while installing display driver issue with black screen crash and some time mouse is showing flickering .....

          i try many driver version not able install stuck or freezing..after only way hard shutdown

          then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

          now unable to install any amd display driver for GPU it useless...

          i have no found any solution in forums .




          finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel


          a.black screen issue when logon and b.installation black screen

          1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

          it a hardware failure gpu dead.try below step it worked for me.

          1. need "air heat gun" and "heat thermal paste".

          2. disassemble laptop fully.

          3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

          4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

          5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

          6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

          and enjoy

          it working fine for me...

          this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

          it help someone keep try any dead gpu and black screen issue