1 Reply Latest reply on Oct 6, 2016 2:18 PM by maxhardy

    Black screen after enabling gpu and graphic problem


      Hello , i was playing in pc while installing some updates for windows 10 and then suddenly my pc crashed and the screen went a weird colour , then i need it to reset it from the button , and i done it... but when i open it again , there was 2 problems , 1) the screen was weird with some graphic issues (like green in some area , not clear letters etc) and the seCond was when windows loading stucks in black screen... i tried to auto-repair it nothing , i tried commands nothing , , i tried restore previous version nothing and i conclude to do a reset with keeping my files , all starts well but when he gone to installation of drivers then again black screen. i realise that might be my graphic card responsible for this , in other words when i am going to devices > adaptes display and disable my card from save mode , black screen dissapear and pc works fine except of some horizontal green lines , i try reinstall drivers but when is going to enable again the card is going black screen , now i am using basic adapter through ports of my graphic card and there are green horizontal lines any help? my gpu burnt or sth ?




      GPU: Amd Radeon HD 6870

      CPU: Intel Core I7-2600 , 3,40 GHz

      MotherBoard: Gigabyte GA-Z68X-UD3H-B3

      OS: Windows 10


      Thank you!

        • Re: Black screen after enabling gpu and graphic problem

          My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

          started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

          when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

          while installing display driver issue with black screen crash and some time mouse is showing flickering .....

          i try many driver version not able install stuck or freezing..after only way hard shutdown

          then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

          now unable to install any amd display driver for GPU it useless...

          i have no found any solution in forums .




          finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel


          a.black screen issue when logon and b.installation black screen

          1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

          it a hardware failure gpu dead.try below step it worked for me.

          1. need "air heat gun" and "heat thermal paste".

          2. disassemble laptop fully.

          3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

          4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

          5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

          6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

          and enjoy

          it working fine for me...

          this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

          it help someone keep try any dead gpu and black screen issue