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On1 Photo 10 Software Crash faulting module (atio6axx.dll)

Question asked by fotocad on Sep 2, 2016
Latest reply on Sep 3, 2016 by fotocad

I have had a specific problemwith a peice of software. The makers say it is driver related. Basically when editing photos, 20 images in it will freeze and I have to restart. It is similar to a problem I had with lightroom, where i received the comment ‘... what you were seeing are classic symptoms of a memory leak. With each crop LR was allocating memory from the OS and then not giving it back. Eventually the system runs out of memory and starts using a page file, which makes it extremely slow. Shutting LR down gives all that memory back to the system, letting LR run fast again when you reopen it..’ Adobe updated the software and the problem went away.

I have checked the report in event viewer for this curretn issue and this is the report. Any help would be appreciated.

Log Name:      Application

Source:        Application Error

Date:          28/08/2016 14:57:01

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      DESKTOP-SI5TUD0

Description:

Faulting application name: ON1 Photo 10.exe, version: 10.5.1.3002, time stamp: 0x576aecb6

Faulting module name: atio6axx.dll, version: 6.14.10.13447, time stamp: 0x578d4c1c

Exception code: 0xc0000005

Fault offset: 0x0000000000ffd18e

Faulting process ID: 0x15b0

Faulting application start time: 0x01d2013397084883

Faulting application path: C:\Program Files\ON1\ON1 Photo 10\ON1 Photo 10.exe

Faulting module path: C:\Windows\SYSTEM32\atio6axx.dll

Report ID: 4a9dbc16-01fe-4c83-b4c1-8ced7d9aea5b

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2016-08-28T13:57:01.472793200Z" />

    <EventRecordID>8074</EventRecordID>

    <Channel>Application</Channel>

    <Computer>DESKTOP-SI5TUD0</Computer>

    <Security />

  </System>

  <EventData>

    <Data>ON1 Photo 10.exe</Data>

    <Data>10.5.1.3002</Data>

    <Data>576aecb6</Data>

    <Data>atio6axx.dll</Data>

    <Data>6.14.10.13447</Data>

    <Data>578d4c1c</Data>

    <Data>c0000005</Data>

    <Data>0000000000ffd18e</Data>

    <Data>15b0</Data>

    <Data>01d2013397084883</Data>

    <Data>C:\Program Files\ON1\ON1 Photo 10\ON1 Photo 10.exe</Data>

    <Data>C:\Windows\SYSTEM32\atio6axx.dll</Data>

    <Data>4a9dbc16-01fe-4c83-b4c1-8ced7d9aea5b</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

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