4 Replies Latest reply on Sep 3, 2016 2:51 AM by fotocad

    On1 Photo 10 Software Crash faulting module (atio6axx.dll)

    fotocad

      I have had a specific problemwith a peice of software. The makers say it is driver related. Basically when editing photos, 20 images in it will freeze and I have to restart. It is similar to a problem I had with lightroom, where i received the comment ‘... what you were seeing are classic symptoms of a memory leak. With each crop LR was allocating memory from the OS and then not giving it back. Eventually the system runs out of memory and starts using a page file, which makes it extremely slow. Shutting LR down gives all that memory back to the system, letting LR run fast again when you reopen it..’ Adobe updated the software and the problem went away.

      I have checked the report in event viewer for this curretn issue and this is the report. Any help would be appreciated.

      Log Name:      Application

      Source:        Application Error

      Date:          28/08/2016 14:57:01

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      DESKTOP-SI5TUD0

      Description:

      Faulting application name: ON1 Photo 10.exe, version: 10.5.1.3002, time stamp: 0x576aecb6

      Faulting module name: atio6axx.dll, version: 6.14.10.13447, time stamp: 0x578d4c1c

      Exception code: 0xc0000005

      Fault offset: 0x0000000000ffd18e

      Faulting process ID: 0x15b0

      Faulting application start time: 0x01d2013397084883

      Faulting application path: C:\Program Files\ON1\ON1 Photo 10\ON1 Photo 10.exe

      Faulting module path: C:\Windows\SYSTEM32\atio6axx.dll

      Report ID: 4a9dbc16-01fe-4c83-b4c1-8ced7d9aea5b

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2016-08-28T13:57:01.472793200Z" />

          <EventRecordID>8074</EventRecordID>

          <Channel>Application</Channel>

          <Computer>DESKTOP-SI5TUD0</Computer>

          <Security />

        </System>

        <EventData>

          <Data>ON1 Photo 10.exe</Data>

          <Data>10.5.1.3002</Data>

          <Data>576aecb6</Data>

          <Data>atio6axx.dll</Data>

          <Data>6.14.10.13447</Data>

          <Data>578d4c1c</Data>

          <Data>c0000005</Data>

          <Data>0000000000ffd18e</Data>

          <Data>15b0</Data>

          <Data>01d2013397084883</Data>

          <Data>C:\Program Files\ON1\ON1 Photo 10\ON1 Photo 10.exe</Data>

          <Data>C:\Windows\SYSTEM32\atio6axx.dll</Data>

          <Data>4a9dbc16-01fe-4c83-b4c1-8ced7d9aea5b</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>