AnsweredAssumed Answered

Rx480 Blue screen when returning from idle

Question asked by kagelol on Aug 30, 2016

Hello,

 

My windows 8.1 box is having a weird issue, after being idle for some time my computer will turn off the monitors (never sleep mode, this is disabled. I often RDP from remote locations).

when i come back I move the mouse and or hit a key on the keyboard so the monitor would wake up.

instead my computer does nothing at all, screen stays black. if i wait long enough it will reboot and and i see Windows Reporting a blue screen.

I went and looked at the dump file and im pretty sure its pointing the finger at my rx480 in combination with it drivers.

 

I am using the newest version of the driver Radeon software say: 16.8.2   My device manager in windows says: 16.300.2511.1001

I did also have this problem with the previous version of the driver, although i must admit i dont know which version number that was.

 

I have 2 monitors, both are connected using a DVI to displayport adapter.

64GB RAM

Intel core i7 5960x 3ghz

MSI X99A MPOWER  motherboard

 

Would anyone have a good suggestion on how to resolve this problem?

 

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************

 

 

DRIVER_POWER_STATE_FAILURE (9f)

A driver has failed to complete a power IRP within a specific time.

Arguments:

Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

Arg2: ffffe000d88a9aa0, Physical Device Object of the stack

Arg3: ffffd0016fa7a960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack

Arg4: ffffe000df406a50, The blocked IRP

 

 

Debugging Details:

------------------

 

 

 

 

DRVPOWERSTATE_SUBCODE:  3

 

 

DRIVER_OBJECT: ffffe000d73b2990

 

 

IMAGE_NAME:  atikmpag.sys

 

 

DEBUG_FLR_IMAGE_TIMESTAMP:  57ac347c

 

 

MODULE_NAME: atikmpag

 

 

FAULTING_MODULE: fffff800f98f6000 atikmpag

 

 

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

 

 

BUGCHECK_STR:  0x9F

 

 

PROCESS_NAME:  System

 

 

CURRENT_IRQL:  2

 

 

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

 

 

STACK_TEXT:

ffffd001`6fa7a928 fffff803`6ca1248a : 00000000`0000009f 00000000`00000003 ffffe000`d88a9aa0 ffffd001`6fa7a960 : nt!KeBugCheckEx

ffffd001`6fa7a930 fffff803`6ca123aa : ffffe000`dac58c50 00000000`00000001 fffff803`6c85d092 ffffd001`6fa50180 : nt!PopIrpWatchdogBugcheck+0xde

ffffd001`6fa7a990 fffff803`6c879448 : 00000000`00000000 00000000`002cb40e 00000000`00000000 ffffd001`0000000e : nt!PopIrpWatchdog+0x32

ffffd001`6fa7a9e0 fffff803`6c960dea : ffffd001`6fa50180 ffffd001`6fa50180 ffffd001`6fa5c5c0 ffffe000`df9ae080 : nt!KiRetireDpcList+0x4f8

ffffd001`6fa7ac60 00000000`00000000 : ffffd001`6fa7b000 ffffd001`6fa75000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

 

 

 

 

STACK_COMMAND:  kb

 

 

FOLLOWUP_NAME:  MachineOwner

 

 

IMAGE_VERSION:  8.14.1.6521

 

 

FAILURE_BUCKET_ID:  0x9F_3_IMAGE_atikmpag.sys

 

 

BUCKET_ID:  0x9F_3_IMAGE_atikmpag.sys

 

 

ANALYSIS_SOURCE:  KM

 

 

FAILURE_ID_HASH_STRING:  km:0x9f_3_image_atikmpag.sys

 

 

FAILURE_ID_HASH:  {af164200-9e3a-413f-a4b6-a6a896ffe05a}

 

 

Followup: MachineOwner

---------

Outcomes