3 Replies Latest reply on Aug 24, 2016 7:51 PM by rinkusama

    Problems installing Radeon Crimsom Package since version 16.7.3.

    rinkusama

      Hello. I've been having problems installing Radeon Crimsom Package since version 16.7.3. (Right now I was able to update the drivers to version 10.8.2, but again failed to install the rest of the apps) Only the graphics and audio driver installs, everything else fails. I already tried a clean install twice. The card works OK, but I like the manager, and I was able to install and use it in every previous versions.

      I'm on a desktop, windows 10 Pro updated,  Intel i7 2600K, XfX R9 380X, Asus P67 motherboard, Samsung monitor via HDMI, 16 GB Ram.

        • Re: Problems installing Radeon Crimsom Package since version 16.7.3.
          amdmatt

          What you have described could be caused by corrupt software on your system or missing or damaged registry keys. Initially i would recommend a system clean up and a fresh installation of our latest driver. If this does not resolve the issue, then you might need to try a clean installation of Windows. I will list some troubleshooting steps which will hopefully prevent the need for this.

           

          Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.

           

          To run the DISM command do the following:

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command SFC /SCANNOW and press enter:

          For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:

           

          AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.

           

          Use DDU to sweep the system of AMD drivers in safe mode.

           

          Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.

          • Re: Problems installing Radeon Crimsom Package since version 16.7.3.
            rinkusama

            Hello. I tried all your suggestions, but unfortunately neither one worked. Will try a clean windows install. Thanks again for your help.