3 Replies Latest reply on Aug 24, 2016 12:54 AM by amdmatt

    black screen on GTA V

    cedric6901

      Hello I've got black screen when I play GTA V, it happens after installing the update for AMD, my version is 16.7.2 but I can't downloading 16.7.3. Can you help me please ? thanks

        • Re: black screen on GTA V
          amdmatt

          We can, but we'll need the following information.

          INFORMATION REQUIRED WHEN POSTING A QUESTION

          • Re: black screen on GTA V
            cedric6901

            Hello amdmatt thanks for your answer ! here's the informations :

            - AMD Radeon R9 200 Series

            - Desktop

            - Windows 8.1 64 bit

            - The issue appeared after installing the new driver (version 16.7.3 failed, same issue with version 16.8.2, I tried to desinstall and I returned to version 16.6.2 but no success),

            - Philips 196V4 1366x768 60Hz real colors (32bits) to VGA

            - Motherboard : MSI Z77A-G43 (MS-7758)

            - CPU : Intel core i7 @3.40GHz

            - Power supply : LDLC ATX 400W

            - RAM : 8Go

             

            The problem appears after 5 or 6 minutes when I play games, first was GTA V and then Dead Rising 2 and The Crew. During the game, the screen goes black with vertical lines and the sound gets weird (like blue screen). After that, I restart my computer. This is the first time it happens to me, before that my computer rans games perfectly.

            on-game settings : FXAA (on), VSync (On), MSAA (off), Graphics on medium.

             

            Thank you

              • Re: black screen on GTA V
                amdmatt

                What have described sounds like it could be caused by a faulty GPU, but let's try a system clean up and a clean driver installation as a first troubleshooting step. Please try the below and let me know how it goes.

                 

                Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.

                 

                To run the DISM command do the following:

                • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

                Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

                • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

                Type the following command SFC /SCANNOW and press enter:

                For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:

                 

                AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.

                 

                Use DDU to sweep the system of AMD drivers in safe mode.

                 

                Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.