1 Reply Latest reply on Aug 22, 2016 4:21 AM by amdmatt

    R9-270 black screen when i start game

    zguz

      When i start game,or bech test for gpu,screen goes black.I can do everything except gaming,i can browse trough internet,watch movies at full high but soon as i run game screen would go black.I tried alt+enter to get into window mode same,i tried to run on low settings in window mode it would run game,temps are 38 while not running games,in low settings temps are 45-48.I tested memory they are fine i tried it on another mb with another cpu.First i tried combo r9+e5200 same thing happen,then q6600 same,then i5-6500 same.Also tried to change driver version same..I am running out of ideas...

        • Re: R9-270 black screen when i start game
          amdmatt

          What you have described could be caused by software or hardware. Initially i would recommend a system clean up and a fresh installation of our latest driver.

           

          Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.

           

          To run the DISM command do the following:

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command SFC /SCANNOW and press enter:

          For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:

           

          AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.

           

          Use DDU to sweep the system of AMD drivers in safe mode.

           

          Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.