7 Replies Latest reply on May 28, 2018 3:24 PM by rbrtwrght

    R9 Fury X, flickering screen then just blank!

    rbrtwrght

      Hi,

       

      I had a problem with flickering lines on my R9 Fury X, so I updated to the latest AMD driver, and now every time the computer is put under any light graphical load, the screen just blanks out completely!

       

      I has been fine for a number of months, (only used a handful of times though) and this has just started happening.

       

      Can anybody help me please? Thanks.

        • Re: R9 Fury X, flickering screen then just blank!
          amdmatt

          What you have described could be caused by software or hardware. Initially i would recommend a system clean up and a fresh installation of our latest driver. If this does not resolve the issue, then you might need to try a clean installation of Windows. I will list some troubleshooting steps which will hopefully prevent the need for this.

           

          Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.

           

          To run the DISM command do the following:

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command SFC /SCANNOW and press enter:

          For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:

           

          AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.

           

          Use DDU to sweep the system of AMD drivers in safe mode.

           

          Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.