2 Replies Latest reply on Aug 20, 2016 7:29 AM by arlinewulff

    amd driver is not functioning propertly

    mtgovern@me.com

      I receive the message,

      "No AMD graphics driver is installed, or the AMD driver is not functioning properly.  Please install the AMD driver appropriate for your AMD hardware."

       

      However, when I check to see if it's installed and updated, it is.

       

      Please help!

        • Re: amd driver is not functioning propertly
          amdmatt

          I would try a system clean up and a fresh installation of our latest driver.

           

          Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.

           

          To run the DISM command do the following:

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command SFC /SCANNOW and press enter:

          For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:

           

          AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.

           

          Use DDU to sweep the system of AMD drivers in safe mode.

           

          Install the latest Compatible drivers once the above is completed and check to see if the issue is resolved.

          • Re: amd driver is not functioning propertly
            arlinewulff

            Yes there is make the selections manually for your operating system and graphics card . Example Windows XP 32bit-64bit , Radeon 3100 in the area's provided and click enter this should fix your problem I hope .

             

             

            Jerry Gibson, LA