2 Replies Latest reply on Oct 6, 2016 2:22 PM by maxhardy

    Radeon HD 7970M black screen with blinking cursor after install


      Hi guys,


      I have a Clevo P170EM laptop with Intel HD Graphics and a AMD Radeon HD 7970M. I've clean installed Windows 7 64bit on a PNY SSD 240GB.


      Full specs:

      Windows 7 Professional 64-bit SP1

      Intel Core i7 3610QM

      Crucial DDR3 1600Mhz 8GB Dual (2x4)

      CLEVO P170EM

      Intel HD Graphics 4000

      AMD Radeon HD 7970M (BIOS)

      AMD Radeon HD 7950M (GPU-Z)




      My BIOS is American Trends version 2.15.x.x


      For the people who say just switch from card in the BIOS, there is no setting concerning graphic cards.


      Everytime when I try to install an AMD Driver it finish it (successfully) and asks me to reboot. I reboot and the Windows logo appears then I hear the Windows login sound aaand it's gone. I only see a black screen with a blinking cursor in the left corner.


      Let me guide through all the things I did attempting to fix the black screen


      1. I installed all the drivers in the correct order (first chipset,  ACHI controller, Audio, card reader then eventually I installed the newest Intel HD Graphicicss for my Intel)

      2. I tried to install the AMD driver and then go to Device Manager > Display Adapters > Intel HD Graphics > Disable. Then reboot

      3. I tried every AMD Driver from Catalyst to Crimson with no success, after every attempt I removed the drivers with DDU (Display Driver Uninstaller)

      4. It doesn't matter what I try (disabling HD Graphics


      The current state of my laptop is this


      1. Windows is up to date (searched multiple times) all my drivers are up to date (regarding HD Graphics and Audio drivers)

      2. I installed all the drivers correctly till Intel HD Graphics in order and my laptop is running smooth and well




      The BIOS displays AMD Radeon HD 7970M but GPU-Z displays AMD Radeon HD 7950M is this a bug from GPU-Z?


      Device manager says after an install error code 43 and before an install it says Basic Display Adapter (this device could not start code 10)


      My question is,


      Is it fixable or do I need to buy another card (hope not)?

      Is the graphic card compatible with my BIOS or is it possible that my BIOS causes the black screen after install?


      I hope to hear from you guys!


      Kind regards,








        • Re: Radeon HD 7970M black screen with blinking cursor after install

          I would try a system clean up and a fresh installation of our latest driver. If this does not resolve the issue, then you might need to try a clean installation of Windows. I will list some troubleshooting steps which will hopefully prevent the need for this.


          Run the Windows Deployment Image Servicing and Management (DISM) and System File Check (SFC) tools as Administrator. The DISM and SFC tools scan the integrity of the Windows image and all protected system files replaces corrupted, damaged and incorrect versions with correct Microsoft versions.


          To run the DISM command do the following:

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command DISM /Online /Cleanup-Image /RestoreHealth and press enter:Note: While running DISM you will notice the process will pause at 20%. After a few minutes the operation will complete successfully. To run the SFC command, please refer to this Microsoft knowledge base article

          • Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).

          Type the following command SFC /SCANNOW and press enter:

          For more information on using SFC on Windows 7, 8, 8.1 and Windows 10, please refer to this Microsoft KB:


          AMD driver software package requires the latest updates for Microsoft Net Framework and Windows to be installed. Please run Windows Update and install all available critical and recommended updates. In order to minimise the risk of installation errors, Windows should be fully updated before installing AMD driver software package.


          Use DDU to sweep the system of AMD drivers in safe mode.


          Install the latest Crimson 16.8.2 drivers once the above is completed and check to see if the issue is resolved.

            • Re: Radeon HD 7970M black screen with blinking cursor after install

              My laptop intel i5 not switchable + amd radeon hd 7650m  2GB GPU i update Crimson then issue

              started black screen on windows logon. then i clean the hard-disk ,installed new OS windows 8,8.1,10

              when i try install any official stock catalyst or crimson ,DDU,amdcleaneruntlity,registry cleaner.

              while installing display driver issue with black screen crash and some time mouse is showing flickering .....

              i try many driver version not able install stuck or freezing..after only way hard shutdown

              then i try uninstall amd display driver on safe mode then it able to login normal with Basic display adapter.

              now unable to install any amd display driver for GPU it useless...

              i have no found any solution in forums .




              finally i find the fix for my laptop  Amd HD 7650M 2GB + i5 intel


              a.black screen issue when logon and b.installation black screen

              1st try with hdmi / vga connected second monitor then try to install  or try to turn on laptop still issue persists

              it a hardware failure gpu dead.try below step it worked for me.

              1. need "air heat gun" and "heat thermal paste".

              2. disassemble laptop fully.

              3.remove heat sink with fan from motherboard clean the fan dust if your have and now able to find chip process and AMD  Gpu in laptop.

              4.read the chip which one is GPU and take "air heat gun" blow up-to 5 to 10 min then wait to cool 30 min don't touch chip.

              5.put the thermal paste on both intel proccess + amd gpu chip place the heat sink carefully.and assemble your laptop

              6. turn on  install any catalyst driver .i have install 15.11 catalyst  (don't install crimson driver it burn your GPU)

              and enjoy

              it working fine for me...

              this very risk i have sony laptop the company is closed . i have no choice to service. i done by myself.

              it help someone keep try any dead gpu and black screen issue

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